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# Helpdesk Support Mitarbeiter - Bonn

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Bonn, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Office Suite, Information Technology
- **Published:** July 31, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=343171

## About the Role

Abgeschlossene Ausbildung im IT-Bereich oder vergleichbare Qualifikation Erste Erfahrungen im IT-Support von Vorteil Technisches Verständnis und serviceorientiertes Denken Sicherer Umgang mit Windows-Betriebssystemen und Office-Anwendungen Sehr gute Deutsch- und gute Englischkenntnisse

## Description

Annahme und Bearbeitung von IT-Anfragen im 1st-Level-Support Fehleranalyse und -behebung sowie Weiterleitung komplexer Fälle an den 2nd-Level-Support Dokumentation von Supportfällen und Erstellung von Benutzeranleitungen Installation und Konfiguration von Hard- und Software Schulung und Unterstützung der Anwender


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