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# Computer IT/Desktop Support Technician

- **Company:** Cube hub
- **Location:** Moline, IL, United States
- **Salary:** $47,840.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Agile Methodology, Cyber Security, Computer-Generated Imagery, Python (Programming Language), Microsoft Office, Networking Basics, Windows PowerShell, Productivity Software, Software Tools, Servicenow
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fe8a0747b5a90f1e

## About the Role

Do you have experience in Productivity software?, * Basic knowledge of computer hardware, software, and networking fundamentals

 * Familiarity with Microsoft Office and general internet/intranet tools
 * Understanding of computer security policies and concepts
 * Ability to follow documented processes and troubleshooting guides
 * Strong communication and organizational skills

Preferred Qualifications:

 * 1+ year of IT support experience (Deskside / Helpdesk / Technical Support)
 * Experience with ServiceNow or similar ticketing tools
 * Exposure to Agile methodologies
 * Recent graduates with relevant technical knowledge are encouraged to apply, * How many years of exp do you have AV / Conference Room support?
 * Do you have experience with Windows 10 to Windows 11 Upgrades?
 * Hands-on experience with Windows OS installation and imaging?
 * Do you have Software skills: Powershell, python?

## Description

The Computer Support Associate I provides onsite Tier 2 deskside support to ensure smooth day-to-day operations of the computing environment. This role involves a combination of technical troubleshooting and administrative support, following established procedures to resolve standard issues efficiently., * Provide onsite desktop support including hardware, software, and peripheral troubleshooting

 * Manage and support printers (toner replacement, maintenance, issue resolution)
 * Perform computer imaging, deployments, and asset lifecycle management
 * Resolve user issues through ServiceNow ticket queues
 * Act as "smart hands" support for server and network teams
 * Maintain and update asset records in Asset Center
 * Follow Knowledge Base (KB) articles for troubleshooting and issue resolution
 * Create and maintain documentation such as:
 * Contact lists
 * Process logs
 * Incident reports
 * Inventory and service records
 * Handle inventory tracking, equipment maintenance scheduling, and supply ordering
 * Support basic facilities-related requests
 * Identify process issues and resolve them using standard procedures or escalate when needed
 * Communicate effectively via email and with internal/external stakeholders


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