> Markdown version of [/jobs/ext/1633177-1st-2nd-level-supporter-dusseldorf](https://www.wearedevelopers.com/jobs/ext/1633177-1st-2nd-level-supporter-dusseldorf). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# 1st & 2nd Level Supporter - Düsseldorf

- **Company:** Aschert & Bohrmann GmbH
- **Location:** Düsseldorf, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Linux, Issue Tracking Systems, Information Technology
- **Published:** July 31, 2026
- **Apply:** https://aschert-bohrmann.de/jobs.php?refnr=312551

## About the Role

Abgeschlossene Berufsausbildung im IT-Bereich (z.B. Fachinformatiker (m/w/d)) oder vergleichbare Qualifikation Fundierte Kenntnisse in der Administration von Windows- und/oder Linux-Systemen Erfahrung im Umgang mit Ticket-Systemen und ITIL-Prozessen Gute Deutsch- und Englischkenntnisse in Wort und Schrift Hohe Serviceorientierung und ausgeprägte Kommunikationsfähigkeit Problemlösungsfähigkeiten und analytisches Denkvermögen

## Description

Annahme, Analyse und Bearbeitung von IT-Störungen und Serviceanfragen (1st und 2nd Level) Installation, Konfiguration und Wartung von Hard- und Software Betreuung und Schulung der Anwender in IT-Fragen Unterstützung bei der Implementierung und Verwaltung von IT-Projekten Dokumentation von Lösungen und Pflege der Wissensdatenbank Zusammenarbeit mit externen Dienstleistern und internen Fachabteilungen


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