> Markdown version of [/jobs/ext/163351-manager-on-duty-communications-control-route-operations](https://www.wearedevelopers.com/jobs/ext/163351-manager-on-duty-communications-control-route-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager on Duty - Communications Control & Route Operations - **Company:** Keolis - **Location:** Tempe, AZ, United States - **Experience:** Experienced - **Salary:** $80,000.0 - $83,000.0 - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Computer Literacy, Microsoft PowerPoint, Power BI, Tableau (Software) - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=33414f360db0067b ## About the Role Do you have experience in Transit transportation systems?, Do you have a High school diploma or GED?, * Must be over 21 years of age. * High School Diploma or equivalent. * Must have a valid license and have the ability to obtain an AZ Commercial License with passenger endorsement. * Ability to work without direct supervision. * Ability to read, write and speak English. * Ability to work flexible schedules that may include nights, early mornings, weekends, and holidays. * Ability to lead a large team. * Ability to work in a union environment. * Computer literate. * Knowledge of data performance platforms such as Microsoft Power BI, Tableau or similar. * Knowledge of Computer Aided Dispatching Systems (CAD) such as Clever Devices, Transit Master, Swiftly, Orb Cad or similar. * Knowledge of labor relation skills and collective bargaining agreements. * Minimum two (3) years of transit industry experience. * Minimum two (2) years of transit dispatching experience using Computer Aided Dispatching systems. Skills: * High level of attention to detail. * Ability to multitask. * Reliable and punctual. * Strong organizational planning skills. * Strong practical skills. * Strong analysis and problem-solving skills. * Ability to communicate effectively and tactfully both written and oral., * Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws., * Work authorization: "Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position" ## Description The Manager on Duty - Communications Control & Route Operations provides leadership oversight, direction and guidance to Route Section Employees, Road Supervision and Communications Controllers, providing real time service delivery management. This position fosters a teamwork and collaborative environment while ensuring accountability and oversight in all areas including proper support staffing coverage during critical hours of operation., * Ensure staff members assigned adhere to company/ agency policies, procedures and standards. * Ensure service readiness, goal of 100% on time pull-outs, goal of Zero missed service is consistently being achieved. * Leads the team daily huddles and ensure 100% participation and teambuilding. * Closely monitors support staff members attendance and punctuality. * Ensure Communications Controllers, Route Section Employees and Road Supervision is covering assigned territories at all times. * Ensures Communications Controllers are diligently responding to CAD System Events in a timely and efficient manner. * Conducts weekly pull-out and route checks on a regular basis. * Conducts weekly leadership touchpoints with direct subordinates to ensure support, growth and job familiarity. * Provides new hire training to Communications Controllers and Route Section Employees. * Works collaboratively with Communications Control and Workforce Planning to ensure route detouring runs smoothly with minimal issues and full operational understanding. * Works collaboratively with Safety Department and Agency officials regarding route safety concerns, passenger concerns, etc. * Prepares a weekly performance report PowerPoint Presentation and presents to Senior Leadership weekly on performance improvements. * Provides recognition for employees with satisfactory performance records. * Takes proactive measures of follow-through to address violations not in compliance with policies and procedures and CBA. * Conducts interviews and makes recommendation to hire new employees. * Administer corrective action up to including termination as required. * Ensures exceptional network performance. * Leads proactive incident response management as required. * Foster a team environment aligned with Valley Metro's core values: Whatever It Takes, Team Player, Positive Customer Care. * Other duties as assigned. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Times of (climate) crisis - How and why sustainable software is a must!](https://www.wearedevelopers.com/videos/988-times-of-climate-crisis-how-and-why-sustainable-software-is-a-must) - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [Kettle and Pot or Peas in a Pod? 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