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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Field Service Technician - **Company:** Strategic Inc - **Location:** Oakland, CA, United States - **Experience:** Expert - **Salary:** $52,000.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Active Directory, Optical Character Recognition (OCR), Custom Software, Dynamic Host Configuration Protocol, Document Management Systems, Monitoring of Systems, Web Browsers, Issue Tracking Systems, Microsoft Office, Radio-Frequency Identification, Remote Administration, Information Technology - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c1b5a45719e9ad6d ## About the Role Do you have a valid Driver's License license?, Do you have experience in Outdoor work?, · Minimum 6-year work experience in supporting Information Technology (IT) · Willing to commute to the port · Willing to learn and adapt to new technologies · Willing to work late shifts (5 pm to 2 am) on occasions · Willing to change schedules with as little as a 24-hour notice on occasion · Able to work efficiently and effectively with team members during heavy workloads · Be detail-oriented, especially with documentation · Prioritize and effectively resolve help desk tickets · Able to climb up to 10 flights of stairs with up to 25 pounds of equipment and 30-foot ladders, safely and effectively work on elevated platforms up to 100 feet off the ground, work both indoors and outdoors in inclement weather, adhere to all personal protection equipment (PPE) policies (safety vest/jacket, protective shoes, etc.), work near engine exhaust, must be able to lift up to 50 lbs., working tight spaces, work on devices installed overhead, work kneeling for up to 30 minutes at a time, and sit in an office chair for up to 8 hours. · Valid California driver's license, · Customer Service · Troubleshooting · Documentation · Detail Oriented · Vendor Management · MS Office · Active Directory / Basic Knowledge · DHCP · Internet Explorer · Switches / Basic Knowledge · Wireless · Ticketing Systems · Cameras, · College Degree Preferred Experience: · Desktop support: 5 years (Required) License/Certification: Driver's License (Required) ## Description We are looking for technically oriented and enthusiastic people who love a challenge and want to make a difference-people that enjoy learning about technology and are focused on customer service. As an IT Field Services Technician, you will be responsible for owning and maintaining traditional IT functions like software, hardware, storage, and network, but also video cameras, optical character recognition, radio frequency identification, and other cutting-edge technologies. Don't worry about having limited experience in these areas-we will train you to be successful., · Qualify for and obtain a Transportation Workers Identification Credential (TWIC) for security clearance (https://www.tsa.gov/disqualifying-offenses-factors) · Comply with Corporate Safety and IT policies and procedures Essential Duties: IT Support (50% of time) · Remote administration of Microsoft-based systems and desktop support · Provide assistance to end-user applications (Microsoft Office/Internet Explorer/Java/Chrome/Custom Applications/etc.) · Deploy software updates to custom applications on end-user machines · Respond to, resolve, and document IT Service Desk incidents Field Engineering (30% of time) · Maintain and troubleshoot all technical components specific to the business at the local seaport terminals, such as Terminal Operating System (TOS), Optical Character Recognition (OCR) systems, Gate Management systems, Radio Frequency Identification (RFID) systems, etc. · Maintain the local technical infrastructure, including remote switches, phone systems, cameras et al. · Occasionally assist peers at other terminals, on an as-needed basis. System Monitoring (10%) · Monitor and identify real-time location system issues (Training will be provided) · Document system activities and help lead to resolve issues. Project Management (10%) · As requested by the customer to management assigned IT projects ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Product discovery techniques developers should know](https://www.wearedevelopers.com/videos/1009-product-discovery-techniques-developers-should-know) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)