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# Helpdesk Support Specialist

- **Company:** 22nd Century Technologies, Inc.
- **Location:** Fairfield, CA, United States
- **Salary:** $60,320.0
- **Contract:** Temporary to permanent
- **Skills:** Issue Tracking Systems, Information Technology Operations, Remote Access Technology, Remote Desktop Services, Information Technology
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cc22133218a211fa

## About the Role

Do you have experience in Remote access software?, Do you have a Associate's degree?, * Associate's degree in Computer Science or higher degree required

 * 2+ years of Help Desk, PC support, networking, or computer operations experience, * The ideal candidate will have experience with PC support, networking, help desk operations, and incident management in a fast-paced environment., * 2+ years of Help Desk, PC support, networking, or computer operations experience
 * Strong troubleshooting and communication skills
 * Experience with incident management systems and remote desktop support, * Help Desk, PC support, networking, or computer operations : 2 years (Required)
 * Incident management systems : 1 year (Required)

## Description

* Help Desk Support I professional supporting IT operations and customer service functions., * Answer Help Desk calls and create trouble tickets
 * Provide technical support for PC, network, and desktop issues
 * Troubleshoot and resolve user issues remotely
 * Escalate unresolved issues to appropriate support teams
 * Monitor Help Desk email, voicemail, and service requests
 * Maintain asset management and incident tracking systems


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