> Markdown version of [/jobs/ext/163451-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/163451-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician - **Company:** SiteOne Landscape Supply - **Location:** Roswell, GA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Network Monitoring, Citrix Systems, Paessler Router Traffic Grapher, Airwatch, Software Asset Management, Tablet Computers, Computer Equipment, Dynatrace - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=abedc442a993f7f4 ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Associate's degree or equivalent work experience * 2 years of technical support experience * Extensive computer hardware and software experience * Experience with troubleshooting telecom, networking, and VPN solutions * Experience with thin-clients and Citrix infrastructure * Strong technical and analytical aptitude * Excellent customer service skills and a positive attitude * Ability to multitask and remain detail oriented * Ability to thrive in a fast-paced environment * Self-motivated and ability to work independently * Ability to work every 3rd Saturday on a rotational basis * Ability to work different shifts as needed ## Description Join our team as an IT Service Desk Technician, responsible for providing excellent customer service for internal customers and responding to requests for technical assistance. IN THIS ROLE YOU WILL: * Install and support of computers, laptops, tablets, and thin-clients * Install and support of desk phones and cellular phones * Install and support of MS Office, Land FX, and other applications * Install and support of printers, scanners, fax, and other business equipment * Maintain hardware and software inventory * Manage accounts in AD, Exchange, and other applications * Manage file share permissions in a Windows environment * Troubleshoot in a Citrix environment * Order, ship and receive IT equipment * Administer our Airwatch MDM solution * Use tools such as VNC to troubleshoot remote computers * Test QA tickets on a weekly basis * Create and maintain images for computers, laptops, and thin-clients * Monitor network connectivity issues using Dynatrace and PRTG * Manage vendors and escalate * Document all issues in ticketing system * Work with team members to efficiently solve problems, SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law. This position requires that candidates be authorized to work in the U.S. We are unable to provide sponsorship. If you are ever unsure whether a message is really from SiteOne, here's how to protect yourself from recruiting scams: * SiteOne will never ask for payment, sensitive personal info, or documents over email, messaging apps., or interviews * All SiteOne job openings and updates will be posted on our official careers page: https://careers.siteone.com ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The Power of Purpose: Unlocking Potential and Innovation](https://www.wearedevelopers.com/videos/1110-the-power-of-purpose-unlocking-potential-and-innovation) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [It's Not Vibe Coding If You Know What You're Doing](https://www.wearedevelopers.com/videos/100119-it-s-not-vibe-coding-if-you-know-what-you-re-doing) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [One Interface, Two Audiences: Designing CLIs for Humans and AI Agents](https://www.wearedevelopers.com/videos/100298-one-interface-two-audiences-designing-clis-for-humans-and-ai-agents) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)