> Markdown version of [/jobs/ext/163593-it-support-technician](https://www.wearedevelopers.com/jobs/ext/163593-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** QuEST Defense - **Location:** Minneapolis, MN, United States - **Salary:** $50,000.0 - $60,000.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Computer Networks, Linux, Image Management, Microsoft Office, Networking Basics, Server Virtualization, Information Technology, User Accounts - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3cefb2ec4d3d9766 ## About the Role Do you have experience in Windows?, Quest Defense Systems & Solutions is seeking a self-motivated and growth-oriented IT Support Technician. The successful team member plays a foundational role in maintaining a reliable, secure, and user-friendly technology environment for Quest Defense employees. This position provides Tier 1 technical support, prepares and deploys hardware, and ensures smooth onboarding experiences for new team members. The technician will work closely with a collaborative IT team, gain exposure to advanced technologies, and contribute to process improvements that strengthen the organization's technology backbone. This role is ideal for someone early in their IT career who is eager to learn, grow, and build hands-on experience across systems, hardware, and infrastructure. Due to the nature of this work, all applicants must be U.S. Citizens., * Basic familiarity with Windows operating systems and common troubleshooting steps. * Understanding of Office 365 tools and administration. * Exposure to or basic knowledge of Windows Deployment Server (WDS) or similar imaging tools. * Strong attention to detail and commitment to following documented processes. * Proactive mindset with the ability to identify opportunities for improvement. * Demonstrated desire for continuous learning and skill development. * Strong customer service orientation and effective communication skills. * Ability to work collaboratively within a team environment., * Experience with hardware imaging tools or deployment systems. * Hands-on IT experience through school projects, internships, part-time work, or personal technical projects. * Interest in Linux systems, virtualization technologies, or networking fundamentals. ## Description * To develop, maintain, and improve the interface between Sales, Engineering, and enabling functions, ensuring achievement of top-line targets and optimal usage of resources. * Provide Tier 1 end-user support for desktops, laptops, printers, and general IT issues. * Perform onboarding and hardware deployment, including imaging machines, preparing systems, and shipping equipment to remote users. * Create, modify, and manage user accounts in Active Directory and Azure. * Track and maintain IT assets, including hardware lifecycle, inventory accuracy, and equipment returns. * Troubleshoot basic network and connectivity issues and escalate to senior team members when needed. * Document procedures, contribute to workflow improvements, and support the development of IT knowledge resources. * Participate in team meetings and provide input on process optimization and user experience enhancements. * Occasionally lift and move equipment up to approximately 50 pounds for short distances. * Learn and gain exposure to advanced technologies, including Linux HPC clusters, virtual server infrastructure, and broader networking concepts. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)