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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Bilingual Technical Support Representative - **Company:** Tobii Dynavox - **Location:** United States - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Windows, Microsoft Outlook, Spreadsheets, Databases, Database Applications, Relational Databases, Microsoft Windows CE, Information Technology - **Published:** July 3, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17474642?backUrl=%2Fcareer%2F17474642%2FBilingual-Technical-Support-Representative-Pennsylvania ## About the Role * High School diploma * Associate Degree in Information or Computer Science preferred * Previous call center experience a plus What you'll bring: * Interpersonal skills, oral and written communication skills * Annunciation and effective customer service phone skills * Ability to adapt communication style to better respond and meet the needs of the caller * Must be fluent (verbal and written) in both English and Spanish. * MS Office Word and Outlook * Windows navigation skills * Keyboarding skills * Familiarity with database applications, spreadsheets, relational databases a plus * Win CE operation systems experience preferred * Customer service orientation * Ability to maintain composure during stressful situations * Troubleshooting skills * Detail oriented Work Environment Requirements: * Able to sit at a desk for a prolonged period of time ## Description We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives. At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What's more, you'll be part of a work culture where collaboration is the norm and individuality is welcomed. As a member of our team, you'll have the power to make it happen. You'll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers' lives., The BilingualTechnical Support Rep is responsible for handling incoming calls, emails and chat requests received via direct contact or Tech Support line.Must assist both English and Spanish speaking customers. Shift Hours: Monday-Friday 12:30pm-9:00pm EST As a Bilingual Technical Support Representative, you will be responsible for: * Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance * Provide callers with training and troubleshooting support to address problems or concerns * Respond to email messages and chat requests and work with customers to resolve issues * Document all calls and interactions including emails and chat requests in the Call Center database * Arrange for product repairs when necessary * Update customer demographic or personal information in the database * Escalate problems/issues to the Supervisor Technical Support when warranted * Perform various other tasks as assigned ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Raise your voice!](https://www.wearedevelopers.com/videos/10-raise-your-voice) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)