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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer- Building Automation... - **Company:** Carrier Inc - **Location:** United States - **Experience:** Experienced - **Salary:** $96,000.0 - $192,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Outlook, Database Servers, Internet Protocol, IP Routing, OSI Models, Network Troubleshooting, PostgreSQL, Microsoft Project, Modbus, MySQL, Network Monitoring, Network Protocols, Office Suite, Remote Desktop Services, SQL Databases, Wireshark, Virtual Local Area Networks, Firewalls (Computer Science), Bacnet, LonWorks Skill - **Published:** July 10, 2026 - **Apply:** https://www.juju.com/job/00000000gf9xwc ## About the Role + Abilityto organize and planownwork schedule. + Abilityto work without close supervision. + Maintainsprofessionalismincommunication and appearance. + Abilityto multitask-able to work on multiple tasks/ projects at one time + Excellent time management skills + ProficiencywithMicrosoft Office Suite: Word, Excel, Outlook, Access, MS Projects,etc. + Strong problem solving, planning,andfield supervisionskills. + Expertlevel knowledge of building automation and construction projects. + Exceptional written and verbal communication skills. + Knowledge of safety laws. + Willingness to pursueadditionaljob-relatededucation and/orcertifications. + Technical in-depth understanding of BAS network protocols (including BACnet/IP, BACnet/MSTP, BACnet/Arcnet, ModbusTCP, Modbus RTU,Lonworks, and N2) + In depthunderstanding of BASintegration techniquesandBACnetnetworkfundamentals (including BBMDs and foreign device registration). + Network troubleshooting techniques and the use of network monitoring tools: DLcapture Wireshark Oscilloscope Modscan or Equivalent + Ability to design IP networks incorporating IP routing, VLANs, firewalls, and BBMDsin accordance withcybersecurity best practices. + Exceptionalability to communicatenetworkandserver needs toclientIT departments. + Working knowledge of the OSI Model. + Awareness of cybersecurity bestpractices andability to adviseand generate guidance. + Knowledge of BAS servers. + HierarchalWebCTRLservers. + Database servers for connectionofWebCTRL(includingMS SQL,PostgreSQL,MySQL,andOracle). + Pros and cons ofvirtualversusphysicalserversand the support requirements ofboth. + Strong workingknowledge of remote connection methodsand bestpractices. Qualifications: + Bachelors Degree with 5+ years experience in BAS technical support OR a High School Diploma/GED with 10+ years experience in BAS technical support Travel Requirements** **: + 25%-50%travel Preferred Qualifications: + Quality systems knowledge + LEED Accredited Professional + MA/MS with 4-7+years experience ## Description + Provide technical support for theALFOBranch Offices on an as needed basis. + Participate in large project reviews and pre-bid reviews on an as needed basis for review ofrequiredcapabilities,timeestimates,design requirements,etc. + Identifyall technical risks andassistlocal site team members in risk mitigation planning. + Assistin projectcommissioningplanningfor complex projects to support local project teams as required. + Provide integrationandMaster System Integrator (MSI)specificsupport for the ALC Branch Offices, inclusive of any new offerings for integration with our sister companies' offerings. + Develop orassistinthedevelopmentofsustainableofferingsthatcomplementWebCTRLbuilding automation systemsandprovide value tocustomers. + Participate in the creationand updatingof the trainingcontent forField Engineers. + AssistfacilitatingField Engineerboot camps for in the field training of newField Engineers + Create andmaintainstandard work instructionsin accordance withthe Operations Manual guidance. + Provide local trainingand guidancethatis aligned withALFOstandard workand bestpractices. + Assistin the interview process for the hiring ofField Engineer SupervisorsandField Engineersas requested. ## Related Videos - [Optimizing Land-Based Fish Feeding with Node-RED](https://www.wearedevelopers.com/videos/2032-optimizing-land-based-fish-feeding-with-node-red) - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)