> Markdown version of [/jobs/ext/1636498-it-service-manager](https://www.wearedevelopers.com/jobs/ext/1636498-it-service-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Manager

- **Company:** Sword Group
- **Location:** Aberdeen, UK
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Information Technology, Performance Monitor, Servicenow
- **Published:** July 22, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=eccbaecb972d3d0e

## About the Role

* Experience in a Service Delivery Management or Service Support role.
 * Experience supporting business-critical IT services within a medium to large organisation.
 * ITIL Foundation certification (v3 or v4).
 * Strong analytical and service reporting capability.
 * Experience managing incidents, escalations and service issues.
 * Strong communication and stakeholder management skills.
 * Experience with ServiceNow or equivalent ITSM tools.
 * Experience working within Agile environments.
 * Experience within regulated industries.

## Description

We are seeking an experienced Service Delivery and Service Improvement professional to take ownership of the ongoing performance, stability, and continuous enhancement of IT services across the organisation. This role is responsible for ensuring high levels of service quality through effective service delivery management, performance monitoring, incident and escalation management, supplier governance, and stakeholder engagement. Working closely with both business and IT teams, you will drive service excellence by identifying improvement opportunities, managing risk and compliance activities, supporting the transition of new and changed services into live operation, and ensuring services continue to meet evolving business needs and expectations.

 * IT Service Delivery Management and Service Improvement.
 * Service performance monitoring and reporting.
 * Major incident and escalation management.
 * Supplier governance and service review activities.
 * Stakeholder management across business and IT functions.
 * Service continuity, compliance and risk management activities.
 * Supporting transitions of new or changed services into live operation.
 * Identification and delivery of service improvements., At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Automate everything via NodeJS and Puppeteer](https://www.wearedevelopers.com/videos/322-automate-everything-via-nodejs-and-puppeteer)
- [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up)
- [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment)
- [From Doubt to Confidence: How Sentry Uses Verdaccio to Bulletproof SDK Releases](https://www.wearedevelopers.com/videos/739-from-doubt-to-confidence-how-sentry-uses-verdaccio-to-bulletproof-sdk-releases)
- [From Punch Cards to AI-assisted Development](https://www.wearedevelopers.com/videos/611-from-punch-cards-to-ai-assisted-development)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)
- [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)