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# Junior Support Engineer

- **Company:** BAE Systems
- **Location:** Gloucester, UK (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Linux, Networking Basics
- **Published:** July 26, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=77d06d5c3c60e623

## About the Role

Essential:

 * Ability to manage conflicting priorities and demands on time.
 * Ability to be able to manage customer expectations.
 * Carry out tasks as directed by Senior/Lead Engineers.
 * Excellent communication skills in English (oral and written).
 * Strong analytical skills.
 * Strong organizational skills.

Technology

Desirable:

 * Networking Principles.
 * Windows based Operating Systems.
 * Linux based Operating Systems.
 * Fair understanding of IT hardware principles.

## Description

This role will involve supporting multiple customers, based from BAE Systems offices in Gloucester. The role requires a UK national who is able to achieve UKIC DV. The candidate will be required to travel occasionally between the BAE Systems offices for collaboration and training purposes.

The successful candidate will be trained to provide remote and on-site support for a number of Cross-Domain customers as part of a wider Cross-Domain support team. The candidate will liaise with our 3rd and 4th line product support teams, for resolution of complex incidents, patches and to identify opportunities for improvement of our products through future releases.

The candidate may be required to travel alongside colleagues to the various customer sites Worldwide in order to carry out maintenance, updates and installations.

Role Responsibilities

Responsible for third level technical support for our customers.

Investigation and diagnosis of technical issues raised by customers on their live deployments.

Work with senior engineers to liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner.

Log, track and update tickets in our ITSM tool.

Be a contributor to our knowledge base/FAQ.

Maintain and manage/support test environments for problem replication.


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