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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Global Head of Data Science CIX - **Company:** Ralph Lauren - **Location:** London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** LTE (Telecommunication), Artificial Intelligence, Customer Data Management, Data Infrastructure, Machine Learning, Recommender Systems, AI Infrastructure, Chatbots, Information Technology, Data Analytics, Machine Learning Operations - **Published:** July 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=33e8af19a20231bb ## About the Role * Substantial, proven experience in Data Science, AI, Customer Intelligence, Advanced Analytics or Marketing Science leadership roles * Significant executive leadership experience within retail, luxury, consumer, technology or digitally native organisations * Proven track record building and scaling high-performing global data science and AI organisations * Deep expertise in: o Machine learning and predictive modeling o Personalisation and recommendation systems o Customer lifetime value and retention science o Segmentation and behavioral analytics o Marketing and measurement science o AI-enabled customer experiences * Demonstrated experience operationalising AI and analytics into scalable enterprise products and business processes * Experience leading large-scale transformation initiatives involving customer data platforms, AI infrastructure or enterprise analytics modernisation * Strong commercial acumen with the ability to connect advanced analytics to measurable business impact and growth * Experience influencing senior executive stakeholders and operating effectively within complex global matrix organisations, * Advanced degree in Statistics, Computer Science, Applied Mathematics, Engineering, Economics, Data Science, Behavioral Science or related quantitative field * Experience within luxury, fashion or premium consumer brands preferred * Familiarity with modern AI ecosystems including GenAI, recommendation engines, experimentation platforms and MLOps frameworks * Experience working across global markets and multicultural organisations Leadership Profile * Visionary leadership with the ability to define the future of AI-powered customer experiences * A balance of strategic thinking and operational execution * Exceptional storytelling and executive communication skills * Deep curiosity and innovation mindset * Strong commercial orientation and customer obsession * Ability to inspire and influence across technical and non-technical audiences * High emotional intelligence and collaborative leadership style * Entrepreneurial energy combined with enterprise leadership maturity * Luxury and brand sensitivity with appreciation for elevated customer experiences * Passion for developing talent and building high-performing teams ## Description Ralph Lauren is seeking a visionary and transformational Vice President, Global Customer AI & Data Science to lead the next era of customer intelligence, predictive decisioning and AI-powered personalisation across the enterprise. This executive leadership role will define and operationalise Ralph Lauren's global customer AI strategy, driving the evolution from traditional CRM and segmentation toward real-time, predictive and agentic customer experiences powered by advanced data science, machine learning and AI orchestration., Enterprise AI & Customer Intelligence Strategy * Define and lead the enterprise-wide vision, strategy and roadmap for Customer AI, Data Science and Predictive Intelligence across Ralph Lauren's global ecosystem * Shape the long-term evolution toward an AI-powered customer and orchestration platform supporting hyper-personalised, omnichannel customer experiences * Drive the transition from campaign-based marketing to adaptive, real-time customer decisioning and orchestration * Establish AI and advanced analytics as strategic enterprise capabilities that influence customer growth, loyalty, pricing, media investment, ecommerce, retail and clienteling * Partner with executive leadership to embed customer intelligence into broader business planning and commercial decision-making * Drive innovation across AI-enabled personalisation, recommendation systems, conversational AI, customer agents, predictive loyalty and contextual experience optimisation * Champion responsible AI practices, governance, explainability and ethical data usage across customer intelligence initiatives Global Data Science & AI Leadership * Lead, inspire and scale a world-class global Customer AI & Data Science organisation spanning: * Predictive modeling * Customer lifetime value and retention science * Segmentation and behavioral intelligence * Recommendation systems and next-best-action frameworks * Measurement science and causal inference * Experimentation and optimisation * AI-driven personalisation and orchestration * Feature stores, model deployment and MLOps enablement * Build and evolve the organisational structure, operating model and talent strategy required to support Ralph Lauren's long-term AI ambitions * Create a high-performance culture balancing innovation, experimentation, operational excellence and commercial impact * Develop strong leadership pipelines and mentoring frameworks across data science and analytics teams * Foster deep collaboration between global and regional teams to ensure scalable, locally relevant adoption of AI capabilities * Serve as an executive thought leader and trusted advisor across the organisation on AI, data science and customer intelligence strategy AI-Powered Personalisation & Orchestration * Lead the development and scaling of next-generation personalisation capabilities across CRM, ecommerce, clienteling, media and retail touchpoints * Oversee the evolution of recommendation systems, propensity models, lifecycle models and dynamic targeting frameworks * Drive the adoption of AI-powered orchestration platforms enabling connected, full-funnel customer experiences * Advance real-time and contextual decisioning capabilities leveraging customer signals, behavioral data and predictive intelligence * Partner with digital, product and technology teams to operationalise AI solutions into customer-facing experiences * Shape future-state innovation opportunities including conversational clienteling, AI concierge experiences, customer agents and digital twins * Ensure personalisation strategies balance automation with elevated luxury brand storytelling and customer experience principles * Measurement, Commercial Impact & Optimisation Establish enterprise measurement frameworks that quantify the commercial value of AI, personalisation and customer intelligence investments - Lead advanced measurement capabilities including: * Incrementality testing * Multi-touch attribution * Marketing mix optimisation * Causal inference and experimentation * ROI and profitability measurement * Drive adoption of unified customer KPIs and performance frameworks across regions and functions * Translate complex analytical outputs into clear business recommendations and executive-level narratives * Identify opportunities to improve acquisition efficiency, retention, loyalty, share of wallet and customer lifetime value * Build scalable test-and-learn frameworks to accelerate innovation and optimisation across customer journeys * Data, Technology & Ecosystem Enablement * Partner closely with Global Technology, Engineering and Data Platform teams to shape the future customer data ecosystem and AI infrastructure * Drive data quality, governance and accessibility standards to support scalable AI and decision intelligence * Evaluate emerging AI, machine learning and analytics technologies to accelerate innovation and operational agility * Identify strategic partnerships and external innovation opportunities across technology providers, academia and AI ecosystems * Ensure data science capabilities are scalable, productionised and globally deployable across markets Cross-Functional Leadership & Stakeholder Management * Build strong executive relationships across: * Marketing * Ecommerce * Retail * Clienteling * Technology * Finance * Regional leadership teams * Partner with regional organisations to drive adoption, capability building and business value realisation * Influence senior stakeholders through strategic storytelling, data-driven recommendations and future-focused innovation leadership * Collaborate with external agencies, consulting partners and technology providers where required * Represent Ralph Lauren externally as a thought leader in customer AI, luxury personalisation and data-driven customer experience ## Related Videos - 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