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# Incident Response Manager

- **Company:** Pennon Group
- **Location:** Exeter, UK
- **Experience:** Expert
- **Salary:** £65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Digital Forensics, Information Security Management, Network Security, Operating System Security
- **Published:** July 21, 2026
- **Apply:** https://www.reed.co.uk/jobs/incident-response-manager/57141925

## About the Role

You'll be a confident leader with the ability to remain calm under pressure and inspire others during challenging situations.
Essential

 * Degree-level qualification or equivalent senior-level experience.
 * Professional qualification in Incident Management, Emergency Planning or Business Continuity.
 * Experience leading teams and projects within a complex organisation.
 * Strong communication and stakeholder management skills.
 * Experience implementing processes and procedures across large or complex organisations.
 * Proven ability to analyse complex information and make sound decisions.
 * A strategic mindset with a focus on continuous improvement and operational excellence.

Desirable

 * Chartered membership of a relevant professional body.
 * Experience working in a regulated environment.
 * Experience within the utilities, infrastructure or water sector.
 * Knowledge of regulatory and compliance requirements relating to emergency planning and resilience., * Active Directory (Line)
 * Digital Forensics
 * GIAC Certifications
 * Incident Management (Process)
 * Incident Response
 * Information Security Management
 * Microsoft Windows OS (Win)
 * Network Security
 * Network Security Certifications
 * Operating System Security

## Description

We're looking for an experienced Incident Response Manager to lead our incident management, business continuity and emergency preparedness capability.

In this high-profile role, you'll be responsible for ensuring the organisation is ready to respond effectively to operational incidents, emergencies and major events. You'll provide strategic leadership, oversee a 24/7 incident response function, and help protect the delivery of essential services for our customers and communities.

If you thrive in fast-paced environments, enjoy solving complex challenges, and can bring people together during critical situations, we'd love to hear from you.
What you'll be doing:

As a key member of the Control Room Management Team, you will:

 * Lead and develop our incident response and emergency preparedness strategy
 * Manage the end-to-end incident response process for significant business-impacting incidents.
 * Oversee a team of 24/7 Incident Controllers, ensuring effective incident coordination and escalation.
 * Develop, review and implement incident management, emergency planning and business continuity processes.
 * Lead post-incident reviews, lessons learned programmes and continuous improvement initiatives.
 * Partner with operational teams to ensure emergency response arrangements, contingency plans and recovery capabilities remain effective and regularly tested.
 * Support root cause analysis and problem resolution activities across the business.
 * Develop and deliver training and development programmes to strengthen organisational resilience.
 * Represent the organisation at key external forums, including resilience and emergency planning groups.
 * Drive innovation and best practice in incident management, preparedness and organisational resilience.


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