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# Desktop Support Engineer

- **Company:** A&O IT Group
- **Location:** Worthing, UK
- **Experience:** Starter
- **Salary:** £32,810.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple IOS, Desktop Computing, Issue Tracking Systems, Microsoft Office, System Center Configuration Manager, Data Streaming, System Software, User Environment Management, Windows Desktop, Microsoft InTune, Computer Equipment, Servicenow
- **Published:** July 5, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5787229461

## About the Role

* You will have a minimum 1-3 years' experience in Windows Desktop support.

Experience in:

 * Windows OS, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow).
 * Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop setup, configuration and management via Active Directory, InTune, SCCM.
 * Proven analytical, troubleshooting, and problem-solving skills.
 * The ability to multi-task, effectively determine priorities and meet SLA's.
 * Excellent communication, rapport building and internal customer service skills.

## Description

Join our global team of over 1,000 engineer support heroes, and work with some of the world's leading brands, from high-street giants to energy multinationals and financial institutions.

 * The role:
Handle Incidents and Service Requests and near desk support

Provide services to End Users that include the following:

 * End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs
 * Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software
 * Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax)
 * Locally-attached devices (e.g. personal printers, projectors);
 * Daily health checks to End User Devices and Network attached devices as required
 * Meeting room support as required
 * Provide effective Deskside Support Services in accordance with the appropriate Performance Standards


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