> Markdown version of [/jobs/ext/1638045-technical-analyst-i](https://www.wearedevelopers.com/jobs/ext/1638045-technical-analyst-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Analyst I

- **Company:** MGM Resorts International
- **Location:** Las Vegas, NV, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Information Systems, Learning Management Systems, Issue Tracking Systems, Information Technology Operations, Windows Servers, Red Hat Enterprise Linux, Computer Networking Systems, Enterprise Software Applications, Information Technology, Vmware
- **Published:** July 7, 2026
- **Apply:** https://mgmresorts.wd5.myworkdayjobs.com/MGMCareers/job/Office---US-Las-Vegas-NV-6770-Edmond-St/Technical-Analyst-I_276980

## About the Role

* Must be at least 21 years of age
 * Must have a Bachelor's degree in Computer Science, Engineering or a related field or equivalent work experience
 * At least one (1) year of prior relevant experience in Information Technology preferably with a strong technical understanding of the various hardware, software and networking systems being supported, such as such as Opera, LMS, Infogenesis, Patron Management, SpaSoft, and/or Stratton Warren.
 * Previous Information Systems experience working with the following systems: Windows Server, Linux Red Hat, Enterprise Linux, and/or VMware (preferred)
 * Previous experience working in a similar resort setting (preferred)

## Description

As a Technical Analyst I you will play a key role in keeping critical enterprise applications and systems running smoothly across a world-class hospitality organization. In this fast-paced IT operations role, you will troubleshoot and resolve technical issues, monitor and maintain corporate systems, collaborate with Service Desk teams, vendors, and Level 2 support, and help drive continuous improvement through knowledge sharing and process enhancements. You'll be responsible for managing incidents, communicating system status updates, identifying recurring issues, and contributing to long-term solutions that enhance system performance and reliability.

THE DAY-TO-DAY:

 * Triage incidents escalated from Service Desk and Field Technology Support groups via ticketing system, e-mail, or phone
 * Properly escalate unresolvable issues to Operations Center Level 2 team or appropriate vendor
 * Monitor and manage all corporate systems under Information Technology systems responsibility
 * Perform troubleshooting tasks including stopping and starting interfaces, reviewing system drives and clear files to gain space for efficient performance of applications
 * Create and update knowledge documentation for First Call Resolution
 * Identify ticket routing gaps and work with Service Desk to correct or improve gaps
 * Identify reoccurring issues and finding ways to permanently resolve by working with Operation Center Level 2 support or the appropriate vendor
 * Formally document all incident tickets per a predefined standardized process
 * Advise management of major system or application issues
 * Keep end users informed of system status
 * Responsible for paging system/application outages and providing updates of those outages to IT departments


## Related Videos

- [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net)
- [Microservices? Monoliths? An Annoying Discussion!](https://www.wearedevelopers.com/videos/970-microservices-monoliths-an-annoying-discussion)
- [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics)
- [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server)

## Related Articles

- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)
- [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)