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# Helpdesk Specialist I

- **Company:** Dfuse Technologies, Inc
- **Location:** San Antonio, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Automated Data Processing (ADP), Data Logging
- **Published:** May 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a7823d5e48754f3c

## About the Role

Do you have experience in Technical Proficiency?, Do you have a High school diploma or GED?, * High School with 4 Years Experience (or 2 years experience with an Associates degree, 0 years

experience with a Bachelors degree or higher)

 * Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one
 * Strong critical thinking skills that facilitate expedient problem solving
 * Must be capable of supporting and maintaining proficiency for a wide range of services
 * The ability to effectively communicate technical matters to a non-technical audience
 * Strong customer service and communications skills
 * Must be able to multi-task in a fast-paced environment with shifting priorities
 * Knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint)
 * Familiar with Service Desk support methodology

Desired Qualifications:

 * Familiarity with Military Health Systems is preferred
 * Relevant technical certifications preferred
 * Familiar with ITIL (certification preferred)
 * HDI certification preferred

## Description

* First-level support of all inbound calls, generating an Incident for all new issues.
 * Accurately logging, ticketing, and tracking/owning all incidents.
 * Provide accurate, timely, and professional resolution on all supported issues.
 * Provide a high level of professionalism and customer service.
 * Timely, accurate, thorough and professional follow-up on all Incidents.
 * Quickly identify and escalate high-priority issues.
 * Accurately triaging/assigning/escalating tickets per current processes and standards.
 * Efficiently and accurately resolving all assigned Incidents.
 * Identify and document Incident resolution and support knowledge.
 * Timely and accurate completion of all assigned duties.
 * Maintain dependable attendance and schedule adherence.


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