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# IT Support Specialist

- **Company:** Integrity, Inc
- **Location:** Englewood, CO, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $60,320.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Issue Tracking Systems, Networking Basics, Office365, Peripherals, Computer Equipment, Information Technology, Laptops, User Administration
- **Published:** May 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bd987eacc1de9c85

## About the Role

Do you have experience in Organizational skills?, Do you have a High school diploma or GED?, * High school diploma or equivalent required

 * Associate's or Bachelor's degree in Information Technology or related field preferred
 * 1-2 years of IT support, helpdesk, or technical support experience
 * Working knowledge of Windows operating systems, Microsoft 365, basic networking concepts, and computer hardware
 * Strong communication, organization, and problem-solving skills
 * Ability to prioritize tasks and work independently
 * Certifications such as CompTIA A+, ITIL Foundation, or similar are a plus

## Description

This is a great opportunity for someone who enjoys solving technical issues, helping others, and working in a fast-paced environment with a company that values teamwork, professionalism, and growth.
What You'll Do

 * Provide day-to-day technical support via phone, email, chat, and ticketing system
 * Troubleshoot and resolve hardware, software, networking, and account access issues
 * Perform password resets, account unlocks, and user account provisioning
 * Install, configure, and maintain desktops, laptops, printers, and related peripherals
 * Support Microsoft 365 applications and Windows operating systems
 * Document support requests, resolutions, and troubleshooting steps accurately within the ticketing system
 * Escalate complex issues to senior IT staff with detailed documentation
 * Assist with employee onboarding and offboarding, including equipment setup and account creation
 * Help maintain a positive and efficient technology experience for all employees


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