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# IT PC Refresh Technician

- **Company:** Tekberry Inc.
- **Location:** Elma, NY, United States
- **Experience:** Experienced
- **Salary:** $49,920.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Bomgar, Issue Tracking Systems, Information Technology Operations, Remote Service Software, Software Troubleshooting, Computer Equipment, Information Technology
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dcda84d72f856705

## About the Role

Do you have experience in macOS?, Do you have a High school diploma or GED?, 1 2 years of experience in IT support, service desk, or technical support roles
Experience installing and configuring computer systems, hardware, and applications
Working knowledge of Windows and Mac operating systems
Strong troubleshooting and problem-solving skills
Experience using ticketing systems or remote support tools (e.g., Bomgar or similar)
Strong time management skills with ability to meet deadlines
Professional communication and customer service skills
High School Diploma or equivalent
Must be a U.S. Citizen, IT-related coursework or certifications
Industry certifications such as CompTIA A+, Network+, ITIL, or similar
Experience supporting hardware refresh or deployment projects
Familiarity with enterprise IT environments and endpoint management
Work Environment

## Description

Tekberry is looking for a highly qualified and motivated IT PC Refresh Technician to work on-site with our client, a worldwide designer, manufacturer, and integrator of precision control components company. This role supports a large-scale PC hardware refresh initiative and ensures seamless deployment and support of IT systems for end users. As a Tekberry W2 employee, you will have access to health benefits., Build, configure, and deploy new PC hardware and related accessories for end users
Perform hardware swaps and ensure successful migration of user environments
Install, configure, and support endpoint software and applications
Troubleshoot hardware, software, network, and printing issues
Provide Level 2 technical support to end users in a timely and professional manner
Diagnose, research, and resolve routine IT issues, escalating when appropriate
Document incidents, requests, and resolutions within the ITSM/ticketing system
Provide guidance to users on IT policies, procedures, and best practices
Support day-to-day IT operations and assist with system maintenance as needed
Participate in after-hours support when required for critical issues or deployments


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