> Markdown version of [/jobs/ext/1639987-customer-solutions-specialist-remote](https://www.wearedevelopers.com/jobs/ext/1639987-customer-solutions-specialist-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Solutions Specialist - Remote - **Company:** NRG Energy, Inc - **Location:** Lindon, UT, United States (Remote available) - **Salary:** $176,800.0 - $301,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Ethernet Physical Layer, Home Automation, Tablet Computers - **Published:** July 8, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17515912?backUrl=%2Fcareer%2F17515912%2FCustomer-Solutions-Specialist-Remote-Utah-Lindon ## About the Role We're looking for curious, motivated individuals who love technology, enjoy solving complex problems, and are passionate about delivering worldclass customer solution experiences. As a Customer Solutions Specialist, you'll master the full customer experience-from account support to advanced troubleshooting to offering valuable addon services. You'll be the calm, confident voice customers rely on-delivering clarity, solutions, and peace of mind., * Curiosity, resourcefulness, and a desire to solve problems * A calm, steady presence in challenging conversations * Strong verbal and written communication * Tech-savviness or interest in smart home technology * Ability to multitask effectively in a fastpaced environment * Initiative, ownership, and a love for learning * Confidence in offering promotions and product upgrades (sales experience is a plus) * High level of confidentiality and trustworthiness, * Must be at least 18 years old * Must obtain a Burglar Alarm License (provided and paid by Vivint) * Must be able to type 40 WPM, * Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift. * Have a quiet and private location from which to workthat includes a desk and chair * You must be able to provide your own equipment which meets the following requirements + A computer (laptop or desktop) no older than 5-7 years (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.) + Computer must run Windows 10 or higher + Computer with at least 16GB RAM + Wired internet connection - ethernet cable connection from computer to router + High-speed internet - 35mbps upload and 50mbps download speed required minimum + USB wired headset equipped with a microphone + USB mouse wired mouse + Dual monitors are required (this can include laptop + 1 monitor) + Must provide proof of requirements via image submission & video conference validation ## Description As a Customer Solutions Specialist, you will: * Deliver exceptional customer service across a high volume of inbound support calls * Provide clear resolutions for technical, account, and equipmentrelated needs * You'll be expected to take revenue-related actions on most calls-such as pitching an offer or sending a referral. While not every call allows for this (approximately 10-15%), consistently looking for opportunities is key to success in this role. * Manage escalations with resilience and a solutionsfirst mindset * Think outside the box to tailor solutions that meet customer needs * Build trust through confident communication and active listening * Multitask across systems, tools, and resources while maintaining accuracy * Represent Vivint with professionalism and customercentricity, Vivint maintains a strong culture of safety. Each employee is responsible for completing all required training and upholding safety standards, following all written and verbal directions, and reporting hazards promptly. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Edge Orchestration for the Physical World: Connecting Cameras, Sensors, and Devices with MQTT](https://www.wearedevelopers.com/videos/100081-edge-orchestration-for-the-physical-world-connecting-cameras-sensors-and-devices-with-mqtt) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote, Hybrid, or In-Office: What’s Really Best for Developers?](https://www.wearedevelopers.com/magazine/638-remote-hybrid-or-in-office-what-s-really-best-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025)