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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Support Analyst - **Company:** OCS Group Limited - **Location:** Ipswich, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Online Services, Business Software, Cloud Computing, Information Technology Operations, Microsoft Office, Network Connections, Software Maintenance, Microsoft SharePoint, Software Deployment, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Microsoft InTune, Information Technology - **Published:** July 2, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=d23461a742539ecf ## About the Role * Proven experience in a 2nd line support role, preferably within a similar environment. * Strong knowledge of the Microsoft ecosystem, including Microsoft 365 and Intune. * Experience with application support and troubleshooting. * Proficiency in supporting desktop and laptop hardware, software, and peripherals. * Excellent problem-solving skills and the ability to work under pressure. * Strong communication and interpersonal skills. * Relevant IT certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, ITIL) are a plus. * Clean current Driving License * 1st/2nd Line IT Analyst Personal Attributes: * Proactive and self-motivated with a strong attention to detail. * Ability to work independently and as part of a team. * Customer-focused with a commitment to providing high-quality support. * Willingness to learn and adapt to new technologies and processes. * Flexibility to travel to various sites as required. ## Description We are seeking a skilled IT Support Analyst to join our dynamic IT team. The successful candidate will be responsible for providing advanced technical support for applications, the Microsoft ecosystem, and desktop support. This role requires a proactive individual with strong problem-solving skills and the ability to work effectively in a fast-paced environment., * Technical Support for Applications: * Provide IT support (2nd/3rd line) for a variety of business applications. * Troubleshoot and resolve application-related issues, ensuring minimal disruption to * business operations. * Collaborate with application vendors and internal teams to escalate and resolve complex * Issues. * Assist in the deployment, configuration, and maintenance of applications. Microsoft Ecosystem: * Support and maintain Microsoft 365 services, including Exchange Online, Intune, SharePoint, Teams, and OneDrive. * Assist with the administration and support of Azure services and other cloud-based * solutions. * Provide support for Microsoft Office applications. Desktop Support: * Provide 2nd line support for desktop and laptop hardware, software, and peripherals. * Troubleshoot and resolve issues related to operating systems, network connectivity, and user access. * Perform hardware and software installations, upgrades, and configurations. * Maintain an inventory of IT assets and ensure all equipment is up-to-date and functioning * Properly. Site visits: * Visit sites for contract mobilisations or satellite offices as required. * Provide on-site technical support and ensure smooth IT operations during mobilisations. * Coordinate with local teams to address any IT-related issues and ensure seamless * integration of systems. General Responsibilities: * Respond to and manage support tickets in a timely and efficient manner. * Document all support activities and resolutions in the IT service management system. * Provide training and guidance to end-users to improve their technical skills and * knowledge. * Participate in IT projects and initiatives as required. * Stay up to date with the latest industry trends and technologies to continuously improve support services ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)