> Markdown version of [/jobs/ext/1641988-technical-analyst](https://www.wearedevelopers.com/jobs/ext/1641988-technical-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Analyst

- **Company:** Insight
- **Location:** Sheffield, UK
- **Contract:** Permanent contract
- **Skills:** .NET Framework, Microsoft Excel, Active Directory, Application Integration Architecture, Confluence, User Authentication, C Sharp (Programming Language), Cipher, Databases, Identity and Access Management, Kerberos (Protocol), Lightweight Directory Access Protocols (LDAP), Microsoft Visio, Microsoft SQL Server, NT LAN Manager, Transact-SQL, File Transfer Protocol (FTP), Software Troubleshooting, Servicenow
- **Published:** July 31, 2026
- **Apply:** https://www.careerjet.co.uk/jobad/gb9071484c2ebf28474b16e500b75f0f47

## About the Role

L2 application/production support experience for enterprise systems.

 - Strong knowledge of MIM operations and error handling.
 - Proficiency in SQL Server (T-SQL querying, joins).
 - Understanding of .NET/C# applications from a support perspective.
 - Familiarity with Active Directory concepts.
 - Ability to conduct root cause analysis and optimise processes.
 - Self-driven, strong time management, and team player.
 - Stakeholder engagement and communication skills.
Desirable Skills:

 - Experience with HSBC or in a regulated banking/financial environment.
 - Familiarity with global teams and IAM controls.

## Description

Provide L2 (Level 2) support for Microsoft Identity Manager (MIM) Sync and MIM Service in both production and non-production environments.

 - Triage and resolve incidents by analyzing logs, identifying root causes, and restoring service within agreed SLAs.
 - Monitor and manage scheduled sync/provisioning jobs, handle reruns, stuck requests, connector failures, and data exceptions.
 - Address operational activities, including user/account provisioning exceptions, access request workflow fallouts, and certificate/credential-related issues.
 - Use SQL Server for investigating data issues, running queries, and producing reporting extracts.
 - Support and maintain .NET-based components by reviewing logs/configurations and coordinating code fixes with L3 teams.
 - Execute approved changes while adhering to change control processes.
 - Create and maintain operational documentation, runbooks, and Known Error Database (KEDB) articles.
 - Lead problem management activities such as trending recurring incidents, root-cause analysis, and tracking permanent fixes.
 - Collaborate with upstream/downstream teams (e.g., Active Directory, Entra ID, HR feeds, ServiceNow) to resolve integration issues.
 - Participate in on-call and major incident response processes when required.
 - Troubleshoot LDAP integrations, file transfer protocols (SMB), TLS protocols, ciphers, encryption, and authentication technologies (Kerberos, NTLM, LDAP).
 - Assist with application integration issues and configuration setup.
 - Provide support to the wider team during outages or incidents.
 - Work independently with minimal supervision, demonstrating strong troubleshooting, analysis, and process mapping skills.
 - Engage with stakeholders and communicate effectively, including presenting updates and findings.
 - Maintain accountability for deliverables, ensuring timely and quality output.
 - Utilize MS Excel, Visio, and Confluence for reporting and documentation.
 - (Desirable) Leverage experience in regulated banking/financial environments, IAM controls, and working with global teams.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Hacking MSSQL on Cloud. All of them. How I became sysadmin on Azure, AWS, GCP and Alibaba.](https://www.wearedevelopers.com/videos/100339-hacking-mssql-on-cloud-all-of-them-how-i-became-sysadmin-on-azure-aws-gcp-and-alibaba)
- [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases)
- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)

## Related Articles

- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)