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# Technical Product Support Agent

- **Company:** Revelyst, Inc.
- **Location:** San Diego, CA, United States (Remote available)
- **Salary:** $43,680.0 - $46,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Computer Networks, Databases, Desktop Computing, Remote Desktop Services, Software Engineering, Marketplace
- **Published:** July 3, 2026
- **Apply:** https://dejobs.org/x/x/EBF16C310FF245B28E5CABA66E83EBEB/job/

## About the Role

* College level education in field related to Computers, Networking, or Golf or Similar Work Experience in the Marketplace
 * Working knowledge of Android, iOS, database usage, and audio-visual setup
 * Strong verbal and written communication skills.
 * Ability to quickly assess client requests and identify solutions.
 * Strong customer-focused orientation. Attention to detail.
 * Ability to work a task with a team to completion.
 * Ability to research and resolve issues, self-starter.
 * Strong working knowledge of MS Windows 7/8/10 Operating Systems and newer.
 * Previous computer or customer support experience.
 * Computer Networking Experience a Plus!

GOLF KNOWLEDGE IS A PLUS!!!

## Description

We are seeking an experienced Technical Product Support Agent to join the Revelyst Golf & Technology platform team.

As a Tier 1 Technical Product Support Agent you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance.

This position reports to the Technical Product Support Supervisor .

As the Technical Product Support Agent, you will have an opportunity to:

 * Work with end users to troubleshoot and resolve technology and software issues over the telephone, through email, and via a web-based remote desktop control tool.
 * Work with end users to understand, diagnose, and resolve Golf Data questions.
 * Work to document incoming customer issues for reporting
 * Develop in-house & end-user documentation articles based upon experience resolving new customer issues to grow helpdesk knowledge base.
 * Work with customers and manufactures to organize returns and any replacement or repairs.
 * Work with end users to process and upsell new items.


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