> Markdown version of [/jobs/ext/1642335-global-security-operations-center-gsoc-shift-lead](https://www.wearedevelopers.com/jobs/ext/1642335-global-security-operations-center-gsoc-shift-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Global Security Operations Center (GSOC) Shift Lead - **Company:** Allied Universal - **Location:** San Jose, CA, United States - **Experience:** Expert - **Salary:** $72,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Computer Literacy, Microsoft Office, Information Technology - **Published:** July 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b70ca81854e614eb ## About the Role * Active CA Guard Card * Security experience of 1 or more years * Intermediate to advanced technology skills * Level 1 Certificate (Power to Arrest and Appropriate Use of Force Certificate) * Use of personal electronic devices while on duty is prohibited, * High school diploma or equivalent * Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment * Minimum of two (2) years of technical writing experience * Minimum of two (2) years of verifiable security experience * Minimum of two (2) years of verifiable Global Security Operation Center experience * Minimum of two (2) years of experience using CCURE and other surveillance tools (e.g., Genetic) * Must possess one or more of the following: * Service in the active-duty military, military reserves, or National Guard * Service in auxiliary police or police cadets * Bachelor's Degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field of study * Technical writing skills * Teamwork, coaching, mentoring skills * Proficient Microsoft Office skills (i.e., Excel, Word) * Solid computer knowledge and skills, experience working with complex platforms * Ability to operate radio or telephone equipment and/or console monitors * Ability to communicate at an executive level, both written and orally, through superior communication skills * Ability to make decisions, multi-task, and operate within high demand situations, often under time constraints * Possess working knowledge of current global events and global geography/cultures * Ability to analyze and think critically, sometimes under ambiguous circumstances * Ability to follow written policy and procedures PREFERRED QUALIFICATIONS (NICE TO HAVE): * Military and/or law enforcement experience * College degree in Communications, Criminal Justice, or related field of study ## Description * Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed * Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies * Update the GSOC Operator schedule; ensure coverage for all openings and callout; notify the Account Manager if there are any open posts that cannot be covered * Ensure all GSOC activities comply with local, national, and international laws and client regulations * Conduct regular audits and assessments to identify area of improvement * Ensure all training requirements are met for all operators; complete training checklists for new hires and when retraining operators * Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made to reflect new threats and organizational requirements * Oversee the daily monitoring of security systems and intelligence sources feeds; ensure all monitoring and analysis activities are conducted in compliance with client policies and regulations * Complete metrics for all Operators to ensure they are meeting standards set by the client * Troubleshoot issues with the security applications and work with the system team to resolve issues * Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents * Coordinate with internal and external stakeholders including emergency services as necessary * Ensure all incidents are properly documented, analyzed and reported ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [DevSecOps culture](https://www.wearedevelopers.com/videos/783-devsecops-culture) ## Related Articles - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [Events like RSAC Get You CISOs. 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