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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** AGENSYS CORP - **Location:** Washington, DC, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Apple IOS, User Authentication, CompTIA Security+, Desktop Computing, Microsoft Office, Networking Basics, Public Key Infrastructure, Software Licensing, Enterprise Software Applications, Connectivity Problems, Microsoft InTune, Information Technology, Laptops, Servicenow, User Accounts - **Published:** July 14, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9030433/desktop-support-technician ## About the Role * Active DoD Secret Security Clearance * Current CompTIA Security+ Certification (DoD 8570 IAT Level II) * High School Diploma (or equivalent) with 5+ years of IT support experience (additional experience may be substituted for education) * Experience supporting Microsoft Windows operating systems and Microsoft Office * Hands-on experience with Active Directory administration * Experience with ServiceNow, Remedy, or similar ITSM ticketing platforms * Experience troubleshooting desktops, laptops, printers, and peripheral devices * Familiarity with Microsoft Intune and mobile device management * Experience supporting CAC authentication, DoD VPN clients, and DoD enterprise environments * Working knowledge of basic networking concepts, including CAT5/CAT6 cabling and fiber connections * Excellent communication, troubleshooting, and customer service skills., * Experience supporting large DoD or Air Force enterprise environments * Experience with Microsoft Intune Mobile Device Management (MDM) * Desktop imaging and enterprise deployment experience * Strong analytical and problem-solving skills * Ability to communicate effectively with both technical and non-technical users * Ability to work independently and as part of a team in a fast-paced support environment * Willingness to participate in occasional after-hours support and on-call rotations. ## Description Agensys is seeking a Desktop Support Technician to support the Air Force National Capital Region (AFNCR) IT Services Program. This position provides hands-on desktop and mobile device support for one of the Department of Defense's most mission-critical enterprise environments, supporting Headquarters Air Force (HAF), the Office of the Secretary of Defense (OSD), Joint Chiefs of Staff (JCS), the Pentagon, Joint Base Andrews, Joint Base Anacostia-Bolling, and other Air Force organizations. The ideal candidate will possess excellent customer service skills, strong desktop troubleshooting experience, and the ability to support users in a fast-paced enterprise environment., * Provide Tier II desktop support for hardware, software, laptops, desktops, printers, and peripheral devices. * Install, configure, test, maintain, monitor, and troubleshoot Windows workstations and enterprise software. * Diagnose and resolve hardware, operating system, application, and network connectivity issues. * Support over 1,800 mobile devices, including deployment, migration, configuration, and troubleshooting using Microsoft Intune. * Troubleshoot iOS and Android mobile devices while supporting enterprise mobility initiatives. * Manage user accounts, password resets, security groups, and access permissions using Active Directory. * Troubleshoot Common Access Card (CAC), CAC reader, and PKI authentication issues. * Utilize ServiceNow, Remedy, or similar ITSM platforms to document, track, and resolve support tickets. * Coordinate with third-party vendors for hardware repairs and warranty support. * Perform desktop imaging, deployment, refresh, and lifecycle management of enterprise devices. * Assist with software licensing compliance and asset management. * Deliver exceptional customer service through phone, email, walk-up, and onsite technical support. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)