> Markdown version of [/jobs/ext/1642488-senior-it-service-manager-office-for-national-statistics-seo](https://www.wearedevelopers.com/jobs/ext/1642488-senior-it-service-manager-office-for-national-statistics-seo). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior IT Service Manager - Office for National Statistics - SEO

- **Company:** Government Digital & Data
- **Location:** Darlington, UK
- **Experience:** Expert
- **Salary:** £41,985.0 - £47,121.0
- **Contract:** Permanent contract
- **Skills:** Microsoft InTune, Casper Suite
- **Published:** July 2, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=2850774475-2

## About the Role

We are looking for excellent customer service and interpersonal skills, with the proven ability to deliver quality outputs in a fast-paced environment.

You will have the capability to work under pressure and prioritise effectively as well as a proven record of stakeholder management with both internal and external customers.

You will have the skills to influence and challenge existing processes, using your communication skills to be able to handle challenging conversations., Skills and Experience - it is essential you:

 * Have good technical understanding to support effective service delivery and informed decision making.
 * Influence stakeholders, manage relationships effectively, and build long term strategic partnerships that support business outcomes.
 * Take ownership of issues, proactively identify solutions, and deliver excellent user outcomes.
 * See the bigger picture by taking groups of services, proactively identifying opportunities to improve underlying services and processes.
 * Lead investigations, develop improvements to prioritise and deliver quality outcomes in a fast-paced environment.

## Description

As an IT Service Manager, with a broad technical understanding you will manage a service support team with a customer-centric support approach across multiple locations, focused on service availability, performance, and process maturity.

You will be responsible for the management, governance, and delivery of the User Experience & Support Service, including Mobile Device Management (MDM). This role encompasses the end-to-end lifecycle management of mobile devices and MacBooks, utilising enterprise platform tools such as Intune, Jamf, Knox, and Apple Business Manager.

You will ensure that the service operates effectively, is well-governed, and aligns with both user needs and organisational objectives. This includes maintaining strong control frameworks, delivering high-quality user support, and continuously improving the overall user experience across all managed devices and platforms., As an IT Service Manager, you will:

 * Have proven experience managing MDM solutions in an enterprise environment using tools such as Intune, Jamf, Knox, and Apple Business Manager
 * Manage a multi-skilled team of infrastructure engineers supporting IT service delivery.
 * Deliver excellent customer service to internal and external customers.
 * Work closely with IT Service Management colleagues, third-party suppliers, and internal business and technical stakeholders to build and maintain effective relationships.
 * Lead teams to ensure service level agreements (SLAs) and operational level agreements (OLAs) are agreed, maintained, and understood across internal and external teams.
 * Collaborate with wider IT service functions to maintain, improve, and mature services.
 * Oversee day-to-day service delivery, balancing BAU and project demands while prioritising work to meet business and user needs.


## Related Videos

- [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system)
- [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)

## Related Articles

- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)