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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Specialist - **Company:** Maricopa Community College District - **Location:** Tempe, United States - **Salary:** $43,306.0 - $56,306.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Audio Video Distribution, Software Documentation, Cyber Security, Databases, System Center Configuration Manager, Software Engineering, Microsoft InTune, Information Technology, Casper Suite - **Published:** July 15, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17596637?backUrl=%2Fcareer%2F17596637%2FTechnology-Support-Specialist-Arizona-Tempe ## About the Role High School Diploma or GED and three (3) years of experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to the assignment. There is no substitution or equivalency allowable for the High School Diploma or GED. OR An equivalent combination of the conferred degree, education, certification and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered., 1. Experience with endpoint management systems (preferably MECM/Intune and/or JAMF) 2. Experience working in IT, preferably in a higher education environment 3. IT Related Certifications 4. Associate's Degree (or above) from an accredited institution 5. One year of full-time relevant MCCCD experience during the previous two years ## Description Information Technology Services (ITS) at the MCCCD is seeking a dedicated Technology Support Specialist to join our Customer Care team at the District Office. This position delivers critical, on-site customer and computer endpoint support, ensuring exceptional service delivery in a dynamic help desk environment. On a regular basis, you will troubleshoot hardware and software issues, resolve technical requests, and assist with device provisioning. This role offers a tremendous opportunity to leverage your existing desktop support skills while gaining hands-on experience with enterprise endpoint management systems such as MECM, Intune, and JAMF., 30% - Endpoint Management and Escalation Resolution * Provides specialized support for desktop (Windows and MacOS) and audiovisual systems; responds to requests or helpdesk tickets. * Receives escalated issues or challenges not resolved at the Technology Support Technician level. Identifies technical challenges and optional or alternative troubleshooting techniques, relying on prior experience and technical knowledge. * Confirms the validity of elevated problems and known solutions. 20% - Advanced Systems Troubleshooting and Deployment * Performs advanced troubleshooting and repair of systems and devices. Assists users with hardware and specialized software applications. * Prioritizes the troubleshooting process and manages time; elevates more complex issues. * Assists with basic user access and troubleshoots internet issues. 20% - Asset Tracking, Media Projects, and Records Management * Maintains system inventory, documentation, storage, and equipment security; orders parts as required. * Tracks requests, maintains logs, and ensures closure. Develops and maintains databases, creates user documentation, and updates procedures. * Participates in audiovisual and graphics projects and provides sound and video for events. 10% - District Office Refresh Lifecycle Operations * Participates in the regulatory refresh of District Office Desktop and AV systems to ensure compliance, proper decommissioning, and successful deployment of modern hardware standards across the environment. 10% - Operational Compliance and Team Oversight * Adheres to applicable policies and procedures. * Trains, schedules, and oversees the work of student assistants. 10% Performs related duties as assigned., The selected candidate will need to reside in the Phoenix area or relocate within an agreed upon timeframe This role may involve after hours work and non-regular business hours May be required to sit for a prolonged period of time; viewing a computer monitor May be required to present in large meetings and sponsored events, Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. * Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. * Indicate whether former or current employment is Full-Time or; * Part-Time employment (must include number of hours worked) * Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. * Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. ## Related Videos - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)