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# Full Stack Development

- **Company:** CareerCircle
- **Location:** McDonough, GA, United States
- **Experience:** Experienced
- **Salary:** $33,280.0 - $35,360.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Microsoft Outlook, Cisco Unified Communications Manager
- **Published:** May 14, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ga/mcdonough/a996d73c-a8eb-45bf-ab60-2b16f999b390

## About the Role

Positivity
Communication
Inbound Sales
Microsoft 365
Detail Oriented
Professionalism
Time Management
Customer Service
Microsoft Outlook, Verbal Communication Skills
Customer Complaint Resolution
Customer Relationship Management
Return Merchandise Authorization, 2+ years' meaningful work experience preferred.

 - Strong written and verbal communication skills with ability to communicate across all levels of the organization.

 - Ability to identify business critical issues quickly and navigate priorities based on last minute changes.

 - Must be well organized, detail-oriented and have excellent time-management skills.

 - Display a high level of integrity and professionalism.

 - Ability to lead and empower individuals and teams.

 - Proficient in Microsoft Office 365 Suite, especially Teams and Outlook.

 - Ability to handle a fast-paced call center environment.

 - Solid understanding or ability to learn Cisco Unified Intelligence Center program.

 - Solid understanding or ability to learn Calabrio program.

 - Ability to be flexible and adaptable as this position often requires multi-tasking., Verbal Communication Skills
Customer Complaint Resolution
Customer Relationship Management

## Description

One Touch Resolutions: Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.

 - Satisfaction Survey: Working with managers to meet the satisfaction survey goal at or above group average.

 - Phone Calls: Answering customer calls and assisting with any scenario presented.

 - Emails: Answering customer emails within 24hrs and assisting with any scenario presented.

 - Warranty Orders: Warranty issues should be resolved by supplying the customer with the fewest items necessary to resolve the issue.

 - Return Merchandise Authorization: RMAs should be created for orders between 1-90 days old when a customer needs to return an item for various reasons.

 - Capture inbound sales when appropriate.

Additional Duties:

 - Demonstrate excellent customer service skills in resolving customer complaints and questions.

 - Practice and ensure compliance with company policies and procedures.

 - Thoroughly understand the Customer Relations manual.

 - Maintain a professional and positive attitude.

 - Web Chats: Engaging with web customers within 10 seconds of the request and assisting with any scenario presented.


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