> Markdown version of [/jobs/ext/164381-service-desk-personnel-w-call-ctr-experience](https://www.wearedevelopers.com/jobs/ext/164381-service-desk-personnel-w-call-ctr-experience). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Service Desk Personnel w/ Call Ctr Experience

- **Company:** Cook Inc.
- **Location:** Nashville, TN, United States
- **Contract:** Permanent contract
- **Skills:** LTE (Telecommunication), Active Directory, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Cisco WebEx, Wi-Fi Technology, Computer Network Technologies, Cisco, Servicenow
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=92d2a0a59a43cc3c

## About the Role

* Strong IT call center or help desk experience.
 * Proficient in customer service and people skills.
 * Experience with printer and network troubleshooting.
 * Knowledge of Active Directory and iOS management.
 * Familiarity with video conferencing tools and network technologies.
 * Skilled in application and remote support.
 * Experience with ServiceNow or similar ticketing systems.

## Description

Summary: We are seeking a skilled IT Support Specialist to join our team. This role is essential in providing high-quality technical support and customer service for our clients, focusing on efficient problem resolution and handling a high volume of inquiries across various IT platforms., * Handle up to 30 calls per day, providing excellent customer service and technical support.

 * Manage printer administration and troubleshooting, including server print queues and local queues.
 * Navigate Active Directory to manage organizational units, look up attributes, reset passwords, and unlock accounts.
 * Support and deploy iOS devices, including setting up new phones/iPads, resetting iTunes accounts, network settings, and managing device backup/restoration.
 * Facilitate video conferencing solutions with Cisco WebEx, MS Teams, and Cisco Presence.
 * Troubleshoot network issues, including internal vs. external connections, VPN, LTE, and Wi-Fi.
 * Resolve application issues related to account permissions and compatibility settings.
 * Provide remote support through MSRA, RDP, TEAMs, and WebEx.
 * Deploy and manage hardware effectively.
 * Handle ticket management and assignment in ServiceNow.


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