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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CRM Technical Lead - **Company:** Arlo Technologies - **Location:** Carlsbad, CA, United States - **Experience:** Expert - **Salary:** $112,000.0 - $148,000.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Automation of Tests, Cloud Computing, Cloud Engineering, Software Quality, Computer Programming, Software Debugging, DevOps, Distributed Systems, Amazon DynamoDB, Python (Programming Language), Salesforce.Com, Amazon Simple Notification Service (SNS), Software Engineering, Systems Integration, Zoho Office Suite, Amazon Connect, AWS Lambda, Backend, Event Driven Architecture, Information Technology, Performance Monitor, Functional Programming, Hubspot, Api Design, Api Gateway, Zendesk, Amazon Simple Queue Service (SQS), Microservices - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=655dfe5fc636961a ## About the Role * Bachelor's degree in Computer Science , Engineering, or related field. * 7-10+ years of CRM engineering experience with significant CRM development exposure. * Hands-on experience with at least one major CRM (Salesforce, Zendesk, Kustomer , Zoho, HubSpot, etc.) * Strong programming skills in Java and Python , with expertise in microservices architecture. * Proficiency with AWS , including services like DynamoDB, SNS, SQS, Lambda, API Gateway, Pub/Sub, and Lambdas, and other common AWS services . * Strong understanding of system design , API architecture, distributed systems, and data modeling. * Proven experience leading engineering initiatives, mentoring team members, and driving technical decisions. * Excellent problem-solving, debugging, and communication skills. Preferred Qualifications * CRM Experience in Amazon Connect, Customer profile. * Proven experience leading CRM migration or large-scale implementation programs. * Deep knowledge of microservices, event-driven architectures, and integration patterns. * Experience working in Agile/Scrum environments and with modern DevOps practices. * Familiarity with customer care operations and analytics tools . ## Description We are seeking an experienced CRM Lead Engineer to architect, drive, and optimize enterprise-grade CRM solutions that power customer experiences and internal operations. This role requires a strong technical leader with deep experience in CRM platforms, backend engineering, cloud architecture, and systems integration. As the CRM Lead Engineer, you will own the end-to-end technical strategy, oversee implementation across teams, guide engineering best practices, and ensure scalable, secure, and high-performing CRM ecosystems. You will collaborate with cross-functional partners, mentor engineers, and lead the development of integrations, microservices, and platform enhancements., CRM Architecture & Strategy * Own end-to-end CRM architecture, including data models, workflows, automations, and integrations. * Lead modernization efforts: legacy migrations, greenfield builds, and platform optimization. * Drive AI-assisted capabilities and agent-journey enhancements. Technical Leadership * Lead and mentor CRM/backend engineers through design, development, and deployment. * Define engineering standards, code quality guidelines, and best practices. * Conduct architecture/design reviews and guide technical problem-solving. Software Engineering & Integrations * Build and maintain backend services, microservices, and APIs (Java, Python). * Develop secure, scalable integrations across internal and external platforms. * Ensure strong CI/CD pipelines, automated testing, and service observability. Cloud & Infrastructure * Architect and deploy cloud-native CRM solutions on AWS (DynamoDB, SQS/SNS, Lambda, API Gateway). * Monitor performance, optimize resiliency, and troubleshoot CRM systems. * Partner with DevOps/SRE/Infra to ensure scalability, security, and reliability. Cross-Functional Collaboration * Work with product, business, and operations teams to translate requirements into technical solutions. * Support planning, estimation, and prioritization. * Maintain clear documentation for architectures, workflows, APIs, and operations. Operational Excellence * Oversee CRM maintenance, enhancements, and support workflows. * Track and improve system performance, reliability, and customer engagement processes. * Ensure compliance with security, privacy, and data-governance standards. ## Related Videos - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Nest.js - TypeScript in the backend can also be clean](https://www.wearedevelopers.com/videos/1033-nest-js-typescript-in-the-backend-can-also-be-clean) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Software Developer Blogs to Read](https://www.wearedevelopers.com/magazine/156-the-best-software-developer-blogs-to-read)