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# Analyst, Associate Technology Support

- **Company:** Victoria's Secret Stores, LLC
- **Location:** Reynoldsburg, OH, United States
- **Experience:** Experienced
- **Salary:** $77,805.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Hard Disk Drives, Virtual Private Networks (VPN), Microsoft Office, Servicenow
- **Published:** July 16, 2026
- **Apply:** https://www.careerjet.com/job/us5d78fe4209b49fb1a2363745ecf3e0f1/eaa

## About the Role

Ability to continuously sit, stand, or walk
Ability to bend, squat, climb stairs and lift frequently
Ability to lift and/or push up to 20 pounds frequently
Must be able to view/focus on a computer monitor for multiple hours at a time
Must be able to clearly communicate in English
May require occasional travel
Regular and punctual attendance
2-4 years related experience * High school diploma or equivalent
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: , , , ,
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

## Description

Level 1 support during peak periods
Level 2 support - defined as: anything needing in person & remote support
Analyze software/hardware performance issues
Create, properly document, categorize, and close interactions
Appropriately escalate interactions as needed
Partner with other business groups in VS&Co. to resolve multi-layer problems
On call support: after hours and weekends as per rotation schedule
Meet or exceed 95% on Service Level Agreement (SLA)
Stay knowledgeable and keep current in the incident space
Possess general technology knowledge in the following areas:
Windows 11
Mac OS 26
Microsoft Office 365
Printer
Audio/Visual
VMWare View
VPN
ServiceNow
Associate Desktop
Hardware knowledge (ex. hard drive, RAM, CPU)
Level 2 support: in person & remote support
Deploy hardware
Install customized software
Project related tasks within building
Awareness and escalation of compliance and security related issues
Continue to remain educated through knowledgebase
Ability to work and build relationships at individual contributor to VP level
Influence entry level specialists
Business partnership/conduit with brands
Observations based on daily tasks
Core projects with lower complexity
Execute with direction
Make decisions to obtain SLA


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