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# IT Technician

- **Company:** Elite
- **Location:** Brandon, SD, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Business Software, Computer Networks, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Peripherals
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b711ab4895cbab7f

## About the Role

2+ years of IT support or service desk experience

*
Strong troubleshooting skills across Windows environments and common business applications

*
Experience with ticketing systems and remote support tools

*
Basic understanding of networking concepts (IP, DNS, connectivity)

*
Ability to manage multiple priorities and communicate clearly with users

Preferred:
*
Experience supporting Office 365 or similar platforms

*
Familiarity with Active Directory and device management tools

## Description

We are seeking an IT Service Desk Technician II to support day-to-day technology needs across the organization. This role is responsible for troubleshooting issues, supporting end users, and maintaining reliable system performance., *
Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues

*
Respond to and resolve help desk tickets in a timely manner

*
Install, configure, and maintain desktops, laptops, mobile devices, and peripherals

*
Support user account setup, access management, and password resets

*
Troubleshoot system, application, and connectivity issues

*
Document issues, resolutions, and standard procedures

*
Assist with system updates, patches, and basic network support

*
Escalate complex issues to senior IT staff when needed


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