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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist - **Company:** East Coast Warehouse & Distribution - **Location:** Elizabeth, NJ, United States - **Experience:** Expert - **Salary:** $58,240.0 - $64,480.0 - **Contract:** Permanent contract - **Skills:** IT Management, Local Area Networks, Network Security, Microsoft Office, Microsoft Software, Network Architecture, Wireless Access Point, Information Technology, Network Support, Cisco - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7362c9bf153ed272 ## About the Role * Associate?s or bachelor?s degree in Information Technology, Computer Science, or a related field, or equivalent experience. * 3?5+ years of experience in desktop support and network-connected device troubleshooting. * Experience in warehouse, logistics, or manufacturing environments preferred. * Microsoft, Cisco, and ITIL certifications are a plus. Technical Skills: * Proficiency in Windows operating systems, Microsoft Office 365, and enterprise-level support tools. * Hands-on experience with basic switch troubleshooting (Extreme Networks, Cisco preferred). * Familiarity with wireless access points, IP phone systems, and network security basics. * Experience using ITSM tools for ticket management and documentation. Soft Skills: * Strong communication and interpersonal skills. * Proactive mindset with strong problem-solving ability. * Effective multitasking and time management in high-demand environments. ## Description We are seeking a skilled and proactive Desktop Support Specialist with solid network experience to join our team in a fast-paced warehouse environment. This role is critical to supporting end-user technology, maintaining network-connected hardware, and ensuring a stable IT environment. The ideal candidate will bring strong troubleshooting abilities, excellent customer service skills, and hands-on experience with network infrastructure support in an operational setting., 1. End-User Support & Service Delivery * Provide best-in-class desktop support to all warehouse associates and office personnel. * Troubleshoot and resolve hardware, software, and connectivity issues across user devices. * Build strong relationships with users to enhance trust in IT and improve overall support experience. 2. Network-Connected Systems & Infrastructure Support * Assist in maintaining local network infrastructure including IDF/patch panel work and basic switch configuration. * Support and troubleshoot issues with wired/wireless connectivity, IP phones, and networked printers. * Document and maintain accurate records of infrastructure layout, asset locations, and connectivity. 3. Communication & Stakeholder Collaboration * Communicate technical information clearly to non-technical users. * Collaborate with peers, IT leadership, and third-party vendors to ensure timely issue resolution. * Provide timely updates to users and leadership on technical issues and ongoing support initiatives. 4. Task Management & Prioritization * Monitor support tickets and email queues, prioritizing issues based on urgency and operational impact. * Maintain accountability for assigned tasks and seek guidance when needed to align with team goals. * Follow up on open issues and ensure users are informed of progress or resolutions. 5. Vendor Coordination & Onsite Work Support * Work alongside vendors during onsite network-related projects or troubleshooting efforts. * Validate vendor work and ensure adherence to company standards before final acceptance. * Support deployment and testing of network or hardware upgrades. 6. Technical Growth & Continuous Improvement * Stay current on emerging technologies relevant to desktop and network support. * Proactively identify opportunities to streamline support processes and improve infrastructure reliability. * Participate in knowledge sharing with other team members to raise overall team capability. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)