> Markdown version of [/jobs/ext/1645253-german-speaking-senior-pacs-support-engineer](https://www.wearedevelopers.com/jobs/ext/1645253-german-speaking-senior-pacs-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # German Speaking Senior PACS Support Engineer - **Company:** Ignite - **Location:** München, Germany - **Experience:** Expert - **Salary:** €60,000.0 - €70,000.0 - **Contract:** Permanent contract - **Skills:** Software Documentation, Dicom, Knowledge Management, Windows Servers, SQL Databases, Health Level Seven International - **Published:** July 15, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=5e6ff5fc78cb01b8 ## About the Role * Experience: 5+ years of professional experience in technical customer support (1st & 2nd level) with strong technical depth and seniority. * Domain Expertise: Strong, practical knowledge of PACS systems, DICOM, HL7, and IHE is essential for this role. * Technical Foundation: Solid know-how regarding Windows Server environments and SQL databases. * Languages: Professional German language skills (minimum C1) and good English skills (minimum B2) are mandatory for communicating with German clinical IT staff. * Mindset: A proactive, hands-on "owner" mentality with a strong desire to improve workflows and eventually build/develop a team. * Location: Reside within Germany with a reasonable connection to Munich or Nuremberg for occasional office visits (up to 4 days home office per week). Nice-to-Haves: * Familiarity with IT Service Management frameworks (e.g., ITIL). * Experience with agile working methodologies. * Previous professional exposure within clinical IT or healthcare environments., * Clear Career Trajectory: A defined growth path to transition into a formal Team Lead position within 1-2 years (no prior formal leadership title required). ## Description In this role, your focus will be on high-level technical support, root-cause analysis, and process optimization. You will act as a driving force for quality, mentoring 3 junior team members and preparing to step into formal leadership. * Technical Deep-Dive (2nd Level): Troubleshoot and resolve complex incidents relating to our cloud/archive solutions, applications, and front-end servers. * Sustainable Problem Solving: Perform root-cause analyses and coordinate cross-departmental fixes to eliminate recurring support issues sustainably. * Process Optimization & Structure: Drive the continuous improvement of our support and operations processes, bringing structure to the team's daily workflows. * Customer Care & Escalation: Serve as a competent primary point of contact for IT staff and PACS teams in hospitals/practices, managing key account escalations. * Monitoring & Knowledge Management: Monitor services on internal and customer systems, and maintain/expand system documentation and our internal knowledge base. * Future Leadership: Prioritize tasks, allocate resources, and support the team as a senior mentor, with the mid-term goal of taking over functional and disciplinary leadership. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [Frontend Developer Salary in Germany [2023]](https://www.wearedevelopers.com/magazine/195-frontend-developer-salary-in-germany-2023)