> Markdown version of [/jobs/ext/1645640-senior-manager-of-site-reliability-engineering](https://www.wearedevelopers.com/jobs/ext/1645640-senior-manager-of-site-reliability-engineering). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Manager of Site Reliability Engineering... - **Company:** JPMorgan Chase & Co. - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $171,000.0 - $260,000.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), .NET Framework, Artificial Intelligence, Amazon Web Services, Command-Line Interface, Cloud Engineering, Software Debugging, Distributed Systems, Data Intelligence, Python (Programming Language), Reliability Engineering, Site Reliability Engineering Practices, Datadog, Spring-boot, Data Analytics, Cloudwatch, Programming Languages - **Published:** July 3, 2026 - **Apply:** https://www.juju.com/job/00000000gdv29w ## About the Role As a Senior Manager of Site Reliability Engineering at JPMorgan Chase within the Corporate Investment Bank, Markets team, you are the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team's strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in a blameless, data-driven manner and navigate difficult situations with composure and tact., + Formal training or certification on site reliability engineering concepts and 5+ years applied experience . In addition, 2 + years of experience leading technologists to manage and solve complex technical items within your domain of expertise + Demonstrated experience supporting front-office / trading desk workflows or similarly time-sensitive production environments, with comfort operating during market hours + Proven production management / SRE leadership experience (support rotations, incident response, root cause analysis, post-incident actions, reliability improvements) + **Experience leading teams in the safe use of enterprise-authorized AI capabilities within the work environment for reliability engineering workflows, including validation habits and awareness of data sensitivity.\\** + **Ability to set and reinforce organization-level practices for reviewing AI-assisted recommendations and escalating uncertain decisions while maintaining resiliency, security, and auditability outcomes.** + Experience leading technologists in a player/coach capacity, including guiding support staff and influencing senior engineers and delivery teams + Strong engineering fundamentals: distributed systems thinking, debugging, performance analysis, and pragmatic tradeoffs under pressure + Practical AWS experience supporting production services (troubleshooting, deployment, operational visibility) + Strong stakeholder management and communication skills, especially during incidents and high-pressure periods + Proficiency in at least one programming language (e.g., Python, Java/Spring Boot, .NET) and ability to automate/engineer solutions that reduce toil Preferred qualifications, capabilities, and skills + Ability to code and demonstrate data fluency + Prior Markets experience (Fixed Income preferred; experience supporting multiple lines of business is a plus) + Hands-on experience with AWS CLI, CloudWatch, and cloud-native operational patterns + Experience with Datadog (metrics/logs/traces, alert tuning, SLOs) and/or comparable observability stacks + Experience applying AI-assisted tooling to reduce operational toil (e.g., incident summarization, runbook assistance), with appropriate controls and governance. + Coach and develop engineers through individualized mentoring; ensure knowledge is documented and shared via internal forums and communities of practice ## Description + Manage day-to-day execution of SRE functions (workload prioritization, shift coverage, triage quality, escalations, runbooks, and handoffs) to ensure consistent and timely outcomes during market hour + **Drives reuse-first adoption of enterprise-authorized AI capabilities within the work environment to improve reliability operations and customer experience outcomes, with human-in-the-loop validation and appropriate handling of sensitive data.** + Provide North America leadership for production management teams supporting trading desks across multiple Markets lines of business; ensure reliable day-to-day operations and sustained stability improvements + Lead and coordinate L1/L2 investigations and incident response; ensure clear ownership, high-quality communications, and follow-through to root cause and prevention + Act as a key technology partner to the trading desks: monitor operational signals, drive rapid engagement, translate business impact into technical action, and communicate clearly under pressure + Drive adoption of SRE practices across delivery teams, ensuring best practices are implemented and demonstrated empirically via stability and reliability metrics (e.g., SLOs, error budgets, incident trends) + Own and evolve observability (dashboards/alerts/SLOs, instrumentation, monitoring strategy) and use data to prioritize resiliency, performance, and scalability improvements + Deliver automation and tooling that reduces operational toil and improves support effectiveness (faster diagnosis, safer remediation, repeatable fixes, and self-service workflows) + Establish and enforce operational standards for delivery teams (operational readiness, testing discipline, release safety, rollback strategy, post-incident actions) and hold teams accountable for closing gaps + **Establishes team standards for AI-assisted reliability workflows across automation and delivery practices, ensuring traceability/auditability, resiliency, and security controls.** ## Related Videos - [Designing UX for SRE Agents in High-Stakes Incidents](https://www.wearedevelopers.com/videos/100003-designing-ux-for-sre-agents-in-high-stakes-incidents) - [From Black Box to Glass Box : Bedrock AgentCore Observability](https://www.wearedevelopers.com/videos/2126-from-black-box-to-glass-box-bedrock-agentcore-observability) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Inside Bitpanda's Tech Stack: Scaling a European Fintech Leader - Markus Dorner](https://www.wearedevelopers.com/videos/1979-inside-bitpanda-s-tech-stack-scaling-a-european-fintech-leader-markus-dorner) - [30 powerful AWS hacks in just 30 minutes: Boost your developer productivity](https://www.wearedevelopers.com/videos/1624-30-powerful-aws-hacks-in-just-30-minutes-boost-your-developer-productivity) - [Software Engineering Social Connection: Yubo’s lean approach to scaling an 80M-user infrastructure](https://www.wearedevelopers.com/videos/1583-software-engineering-social-connection-yubo-s-lean-approach-to-scaling-an-80m-user-infrastructure) ## Related Articles - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers)