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# Site Reliability Engineer

- **Company:** Sysco, Inc.
- **Location:** Houston, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Computer Engineering, DevOps, Monitoring of Systems, Nagios, Reliability Engineering, Systems Architecture, Datadog, Information Technology, Splunk, New Relic (SaaS)
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c66a243f3d6b6896

## About the Role

* Bachelor's degree in computer science, computer engineering or related field, or relevant training. Or equivalent combination
 * of experience and education.
 * 3 years' experience in technical operations support role.
 * 3 years' experience with enterprise cloud platforms.
 * Availability to work extended or off-cycle hours and participate in a 24/7 Site Reliability on-call rotation., * 5 years' experience in technical operations support role.
 * Experience with AWS.
 * Experience with APM tools such as DataDog, New Relic, Nagios and Splunk.
 * Experience in an agile development environment.

## Description

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs., * Develop and refine strategy and process for all support issue tracking from intake through resolution in conjunction with senior members of the team.

 * Contribute to, and occasionally lead, strategic discussions to continue the evolution of flexibility and sustainability of the entire product suite.
 * Partner with Level 1 support teams, DevOps, Engineering, and customers to inform decisions and implement improvements.
 * Collaborate with Level 2 Site Reliability Engineering teams offshore as well as Level 1 on and offshore management.
 * Complete RCA on critical and high impact issues to reduce and ultimately eliminate recurring issues.
 * Actively maintain a thorough understanding of system architecture, applications, and related integrations. Partner with the
 * Platform team to understand and improve system monitoring and alerting.
 * With guidance from the SRE Manager, evaluate technology strategy, solutions, resources, process, and compliance


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