> Markdown version of [/jobs/ext/1645847-software-development-specialist](https://www.wearedevelopers.com/jobs/ext/1645847-software-development-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Development Specialist - **Company:** TEKSYSTEMS INC. - **Location:** Westbrook, ME, United States - **Salary:** $124,800.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Artificial Intelligence, Networking Basics, Windows PowerShell, Software Engineering, Scripting, Break Fix, Generative AI - **Published:** July 3, 2026 - **Apply:** https://dejobs.org/x/x/7D507FDF872C4436BEC6C412DA0B1702/job/ ## About the Role IT Fundamentals - foundational IT skills including Windows support, basic networking, and hands-on troubleshooting. Troubleshooting - demonstrated, methodical problem-solving and the ability to diagnose and resolve technical issues. Communication - strong written and verbal skills, with the ability to convey technical information clearly and respond to customers in a timely manner. Organization & Prioritization - able to manage multiple issues at once, prioritize effectively, and follow up reliably. Independence & Quality - able to work independently and deliver consistent, high-quality results. Scripting - comfort with light scripting in support of the RMM platform (e.g., PowerShell or similar), or clear aptitude to learn quickly. Generative AI - basic, practical familiarity with everyday AI tools - for example, using an assistant to help draft a clear email response or summarize information. Deeper experience is welcome but not required. Customer Service - a customer-first attitude and the interpersonal skills to handle requests professionally and patiently. Formal experience is a plus but not expected at this level; what matters is genuine care for the customer experience. Technical Aptitude -ability to pick up new tools and technologies quickly. We don't expect deep experience at this level, but we do expect someone who learns fast and is eager to grow their technical skills. Skills Development, Software development ## Description Responsive, Timely Customer Communication Acknowledges customer and stakeholder requests promptly. Sets clear expectations on timing and provides regular status updates. Explains technical information clearly and professionally to both technical and non-technical audiences, in writing and verbally. Ownership and Reliable Follow-Up Takes an issue from first report through to confirmed. Closes the loop with the customer to verify the problem is actually solved. Tracks open items and follows up proactively so nothing falls through the cracks. Follows team process with documentation and ticket management. Prioritization and Organization Manages multiple concurrent requests and decides what to work on first based on urgency and impact. Keeps tickets, tasks, and documentation organized and up to date. Re-prioritizes calmly when new or higher-priority issues arrive. Communicates up when help is needed in meeting priorities. Consistent, High-Quality Work Delivers dependable, thorough work. Documents work clearly so others can understand, reproduce, and build on it. Tests and double-checks solutions before considering them complete. ## Related Videos - [JavaScript? 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