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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate Analyst, IT Support - **Company:** ResMed - **Location:** San Diego, CA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Microsoft Office, Visual Systems, Data Logging, Okta - **Published:** July 7, 2026 - **Apply:** https://resmed.wd3.myworkdayjobs.com/ResMed_External_Careers/job/San-Diego-CA-United-States/Associate-Analyst--IT-Support_JR_052293-1 ## About the Role * You love helping people and love solving problems. * You are inquisitive and love technology. * You have a minimum of two (2) years of experience in the support of operating systems and application suites in a Windows and macOS environment. * You're a strong problem solver with critical thinking skills. * You are an experienced IT Help Desk Technician that can solve advanced technical problems. * You are patient and friendly even in challenging situations. * You can share your knowledge in an easy-to-understand way. ## Description Global Technology Solutions (GTS), at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations. The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency. Global Technology Solutions (GTS) at Resmed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across Resmed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations. The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency. The primary role of the IT Support function is to provide technical support to employees experiencing problems with hardware, software, networking, and other computer-related technologies. Key deliverables include utilizing Jira Service Management software for logging caller requests and assigning / escalating issues where needed. Let's talk about the team As an Associate Analyst, IT Support, you will be based on-site at our San Diego headquarters and report to the Team Lead - Americas, IT Support. You'll play a key role in delivering a high-quality support experience to Resmed employees worldwide, helping them stay productive by resolving issues quickly and effectively. We're a small, collaborative, and global team, offering plenty of opportunities to learn, grow your skills, and work alongside supportive colleagues. Let's talk about the role * Manage user access and identity systems (Active Directory, Entra ID, Okta) * Deliver timely, customer-focused support through effective triage and prioritization * Provide on-site support at the San Diego office * Support employees globally via phone, ticketing, messaging, and remote support systems * Deploying and supporting IT hardware * Participate in an on-call rotation * Support audio/visual systems, conference rooms, Windows and macOS devices, mobile devices, Office 365 tools, and other software * Collaborate on projects and operations within a global team. * Take on additional responsibilities as needed. ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Is everything difficult, or is it just me?](https://www.wearedevelopers.com/videos/907-is-everything-difficult-or-is-it-just-me) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer)