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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support (Working Student) - **Company:** voize GmbH - **Location:** Berlin, Germany - **Contract:** Side job - **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Command-Line Interface, Software Debugging, Linux, Domain Name System (DNS), Monitoring of Systems, Networking Basics, Software Product Management, Runbook, Systems Integration, Working Model 2D, Grafana, Firewalls (Computer Science), Backend, Information Technology, Sentry - **Published:** July 15, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=157e4de502e1f326 ## About the Role * Currently enrolled as a student (Bachelor's/Master's), ideally in Computer Science or a related technical field - active enrollment is required for a Werkstudent contract * First hands-on experience with observability/monitoring tools (e.g., Grafana, Sentry) or the curiosity and foundation to learn them fast; you can use logs and metrics to isolate issues * Solid Windows and/or Linux fundamentals - you're comfortable in logs, configs, and the command line, whether from coursework, working student jobs, or your own projects * Good networking fundamentals (firewalls, proxies, DNS, TLS/certificates) - you can figure out why two systems can't talk to each other, or you're eager to master exactly that * Familiarity with APIs and system integrations - you can read a payload and follow where data breaks between systems * Reliable availability for a rotating shift schedule with evening and weekend coverage - this is essential for the role * Structured and calm under pressure, with clear, empathetic communication for very different audiences: care home administrators, external IT providers, and our engineers * German at C2 / native level - our customers work with us in German, so this is a hard requirement (plus good English for internal collaboration) ## Description When voize works, nurses get 39 minutes of their shift back. When something breaks - a firewall silently blocking sync, an interface mismatch with a facility's care software or a regression after a release - documentation stops and care teams feel it immediately. Your mission: make sure that never lasts long, and never happens twice. As a Working Student in Technical Support, you do the same work as our full-time Technical Support Managers - just part-time, built around your studies. You work on technically demanding customer cases at the intersection of our AI product, real-world facility IT, and the German care software ecosystem, with a direct line to our Engineering team, not a ticket queue between you. And because care doesn't stop at 17:00 or on Saturdays, your shifts focus on evenings and weekends - the hours when your coverage matters most. Your Working Model - Part-time, in rotating shifts * Our support operates 07:00-22:00, seven days a week - as a Working Student, you cover part of that window in a rotating shift schedule, with a focus on evening shifts and weekend rotations * Shifts are planned weeks in advance together with the team, with flexibility to swap around exams and semester deadlines * Up to 20 hours/week during the semester, typically concentrated into evening and weekend blocks - more is possible during semester breaks * You're never alone on a shift: there's always a clear escalation path to an on-call colleague Your Daily Business - No two shifts are alike * Own technical customer cases end-to-end during your shift: reproduce, isolate the fault across app, backend, customer network, and third-party systems - and keep the customer clearly informed until it's solved or cleanly handed over * Debug integrations with leading German care documentation systems: interface errors, data and schema mismatches, and on-prem configurations in customer environments (Windows/Linux) * Untangle customer-side IT - firewalls, proxies, certificates, MDM-managed shared devices - often in direct coordination with a facility's IT * Keep an eye on system health during your shift using our observability stack, and act early when something looks off - especially in the evening and weekend hours when you're our eyes on the system * Support critical incidents: assess which facilities are affected, help drive resolution together with Engineering and the on-call L2, and contribute to clear, timely customer communication * Turn recurring issues into permanent fixes: contribute to root-cause analyses, runbooks, and knowledge-base articles that make the whole team faster, * You take ownership - when a case is yours, it's yours until it's solved, documented, and prevented (or cleanly handed over at the end of your shift) * You're resilient - you see challenges as opportunities, not obstacles * You work iteratively - test, learn, and improve instead of aiming for perfection * You value open feedback and contribute to a positive, transparent team culture ## Related Videos - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [From Doubt to Confidence: How Sentry Uses Verdaccio to Bulletproof SDK Releases](https://www.wearedevelopers.com/videos/739-from-doubt-to-confidence-how-sentry-uses-verdaccio-to-bulletproof-sdk-releases) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Nest.js - TypeScript in the backend can also be clean](https://www.wearedevelopers.com/videos/1033-nest-js-typescript-in-the-backend-can-also-be-clean) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)