> Markdown version of [/jobs/ext/1646628-visa-support-associate-korean-visa-application-centre](https://www.wearedevelopers.com/jobs/ext/1646628-visa-support-associate-korean-visa-application-centre). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Visa Support Associate (Korean Visa Application Centre) - **Company:** Iom Usrap Dc - **Location:** Berlin, Germany - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Application Lifecycle Management, Databases, Application Data - **Published:** July 9, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=f0214c4184dddfcd ## About the Role Bachelor's degree in Business Administration, Client Services, Social Science or a related field from an accredited academic institution with two years of relevant professional experience; or High school diploma from an accredited academic institution with four years of relevant professional experience. Accredited Universities are those listed in the UNESCO World Higher Education Database. Experience Experience in customer service is required. Experience in migrant-related programmes or visa-related services is a strong advantage. Working and living experience in the Republic of Korea is an advantage. Skills Knowledge of visa application processes and client service standards. Ability to provide accurate and timely information to applicants in person, by phone, email and chat. Ability to review, verify and sort application forms and supporting documents with attention to detail. Ability to use application management software and maintain accurate data and document tracking. Ability to reconcile fees, invoices and petty cash accurately and securely. Ability to maintain professionalism, confidentiality and a migrant-friendly approach in all interactions. Languages All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, fluency in Korean and English is required (oral and written). Working knowledge of German is a strong advantage. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. Required Competencies IOM's competency framework can be found at this link . Competencies will be assessed during the selection process. Values - all IOM staff members must abide by and demonstrate these five values: Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage : Demonstrates willingness to take a stand on issues of importance. Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated. ## Description Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM's workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates. Organizational Context and Scope In support of the Embassy and Consulate of the Republic of Korea (ROK) in Berlin, Germany, IOM will provide administrative visa-related services through one of nine Visa Application Centres in Europe, aimed at making the visa application process more timely and convenient. Under the overall supervision of the Chief of Mission in Germany and the direct supervision of the KVAC Team Leader in Berlin, Germany, the incumbent will provide administrative support for the day-to-day operations of the KVAC operated by IOM. * Responsibilities: Provide client service excellence to applicants at all times, in full compliance with the Korean Ministry of Justice regulations and service standards. Assist in providing information to applicants, including distributing forms and checklists, providing accurate and timely replies to applicants' enquiries by phone, email, chat and in person, and providing assistance and guidance on value-added services. Assist in collecting visa applications and sorting documents, including verifying the completeness and correctness of visa application forms, checking the completeness of supporting documents, including remotely, sorting documents using the relevant checklist, and assisting applicants when documents are incomplete. Input visa application data, maintain expert user-level knowledge of IOM's VAPS application management software, ensure quality checks of collected data and generated invoices, accurately track passports and documents through the barcode method, and scan and quality-check supporting documents. Verify visa and service fees, including the correctness of payments and change against the VAPS application management software; issue invoices; perform daily reconciliation of collected fees and invoices; and securely store petty cash. Assist with reporting services, including generating daily reports and conducting quality checks of collected applications and fees; preparing daily reports for the contact centre, including received calls, call-backs and missed calls; and assisting the KVAC Team Leader with quality checks. Support the delivery and collection of applications and passports, including the secure transfer of visa applications and passports to and from the Korean visa office; sorting and counting applications and passports; securely returning passports to applicants; and delivering items to couriers. Maintain a professional appearance and demonstrate a migrant-friendly demeanour at all times. Immediately inform management of any problems or issues related to daily work, security, systems and software, or complaints, and make recommendations for improvement. Perform any other related duties as may be assigned by the team leaders or KVAC management., Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate. Accountability : Takes ownership for achieving the Organization's priorities and assumes responsibility for own actions and delegated work. Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way. ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [A Practitioners Guide to GitOps - Introduction, Principles and Implementation](https://www.wearedevelopers.com/videos/372-a-practitioners-guide-to-gitops-introduction-principles-and-implementation) - [Making Data Warehouses fast. A developer's story.](https://www.wearedevelopers.com/videos/302-making-data-warehouses-fast-a-developer-s-story) - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Standing on the Shoulders of Servlets - The Web of Java](https://www.wearedevelopers.com/videos/1917-standing-on-the-shoulders-of-servlets-the-web-of-java) ## Related Articles - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [10 Highest Paying Jobs in Germany](https://www.wearedevelopers.com/magazine/258-10-highest-paying-jobs-in-germany) - [How to Land a Developer Job in Berlin](https://www.wearedevelopers.com/magazine/1-how-to-land-a-developer-job-in-berlin)