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# Escalation and Incident Engineer

- **Company:** NICE
- **Location:** Düsseldorf, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Linux, Software Troubleshooting
- **Published:** July 11, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=a7c7a35cbeb258e8

## About the Role

* Experience in technical support
 * Knowledge of Windows/Linux
 * Familiarity with support tools
 * Strong communication and problem-solving

## Description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel.

How will you make an impact?

 * Act as first point of contact for issues
 * Diagnose and troubleshoot technical issues
 * Document procedures and resolutions
 * Collaborate with engineering to resolve issues
 * Participate in on-call rotations


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