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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tech Support Engineer - **Company:** Feverup - **Location:** Spain - **Contract:** Permanent contract - **Skills:** Java (Programming Language), JavaScript (Programming Language), Application Programming Interfaces (APIs), Amazon Web Services, JIRA, Client Server Models, Cloud Computing, Databases, Database Analysis, Relational Databases, Github, Monitoring of Systems, JSON, Python (Programming Language), PostgreSQL, MySQL, Software Engineering, SQL Stored Procedures, Datadog, Data Logging, Freeform SQL, Grafana, Software Troubleshooting, Reliability of Systems, Backend, Kubernetes, Information Technology, Drilldown, Kibana, Restful APIs, Zendesk, Splunk, Docker, Elixir, Golang - **Published:** July 16, 2026 - **Apply:** https://es.trabajo.org/oferta-5355-80bbe8140b4245762788f5a622632305 ## About the Role and what you will do to help achieve Fever's mission. About the role Behind our user-friendly apps and global platform is the Engineering team. We are looking for Tech Support Engineers to join our mission. In this role, you will be the bridge between our business operations and engineering, ensuring our systems run smoothly and our users have the best possible experience. Whether you are deep-diving into complex SQL queries, investigating production incidents, or analyzing code logic to identify a bug, your work will directly impact millions of fans worldwide. You'll work in high-scale production environments, participating in incident management and on-call rotations, helping resolve critical issues and improving the reliability and stability of our platform. This role also offers a unique opportunity for internal mobility; we value growth, and many of our support engineers eventually transition into full-time Software Engineering roles. What would you do at Fever? - Act as a technical point of contact for incident management, triage, escalation, and resolution. - Participate in on-call rotations and support critical production incidents (Sev1/Sev2). - Troubleshoot complex technical issues across our client-server architecture. - Perform deep-dive investigations using logs, monitoring tools, and database analysis. - Write and optimize complex SQL queries to resolve data-related issues. - Investigate APIs, services, and backend flows to identify root causes. - Collaborate with Product, Engineering, and Operations teams to improve system reliability and operational excellence. - Document technical workarounds, incident learnings, and contribute to our internal knowledge base. - Help improve monitoring, alerting, and troubleshooting processes. About you - Must have skills: Technical mindset - Proven experience in technical support, production support, troubleshooting, or similar roles. - Excellent analytical and problem-solving skills. - Experience working in production environments with exposure to critical incidents and on-call rotations. Databases - Strong understanding of PostgreSQL, MySQL, or other relational databases. - Ability to write complex SQL queries and work with stored procedures. APIs & Systems - Knowledge of APIs, services, and client-server architecture. - Experience working with RESTful APIs and JSON. - Solid understanding of Unix/Linux environments. Monitoring & Operations - Familiarity with ticketing tools such as Jira or Zendesk. - Experience using monitoring and logging platforms such as Datadog, Splunk, Grafana, or Kibana. - Understanding of incident management, triage, escalation, and root cause analysis processes. Communication - Professional proficiency in English (written and verbal). - Experience collaborating with cross-functional and international teams. Nice to have: - Code Literacy: Ability to read or write code in JavaScript, Java, Python, Go, or Elixir (experience with Elixir is a significant bonus). - Cloud & Infrastructure: Knowledge of AWS, Docker, and Kubernetes. - Mobile: Familiarity with mobile products (Android and iOS) and design life cycles. - Curiosity: An active GitHub account or open-source contributions. - Academic: BSc degree in Computer Science, IT, or a relevant field. Benefits & Perks - Attractive compensation package consisting of a base salary. - Health insurance and other benefits, such as Flexible remuneration wit ## Related Videos - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [MySQL Protocol Features You Should Be Aware Of](https://www.wearedevelopers.com/videos/100267-mysql-protocol-features-you-should-be-aware-of) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How Much FAANG Companies Actually Pay Software Engineers in 2025](https://www.wearedevelopers.com/magazine/230-how-much-faang-companies-actually-pay-software-engineers-in-2025) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [How Much Does a Software Engineer Make? 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