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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Brain Corp - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $91,520.0 - $118,560.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Analysis, Confluence, JIRA, BigQuery, Cloud Computing, Data Integration, Desktop Computing, Issue Tracking Systems, Linux Commands, Power BI, Cloud Services, Robotic Automation Software, Software Systems, SQL Databases, Subsystems, Tableau (Software), Cloud Platform System, Mobile Robots, Grafana, Information Technology, Performance Monitor - **Published:** July 16, 2026 - **Apply:** https://braincorp.com/open-positions?gh_jid=8636199002 ## About the Role * Bachelor's degree in computer science or STEM related field * 6+ years of experience working with customers in a technical field or customer service role * Experience in leading projects that positively impact both the company and customers, showcasing effective leadership and the ability to deliver favorable outcomes to all stakeholders Required Knowledge, Skills, Abilities and Other Characteristics: * Excellent communication skills, both written and verbal, in order to effectively articulate and communicate complicated technical issues to customers, peers and engineering teams * Knowledge of basic Linux commands * Expert in creating data dashboards using tools as Tableau, Grafana, PowerBI, etc, integrating data from various data sources such as SQL and Big Query * Expert using Confluence and a Ticketing system such as Jira or Service Cloud * Experience with SQL, Big Query, data dashboards (Tableau, Grafana, or PowerBI * Proven experience in a customer-facing role, preferably in a more senior role within the service or technology industry * Strong interpersonal and communication skills, with the ability to effectively manage and resolve conflicts * Proficient with issue tracking and resolution processes * Excellent organizational skills and attention to detail * A proactive and solution-oriented mindset * Possess the ability to understand complex software infrastructure and architecture * Exhibit strong analytical skills and the capacity to approach complex issues with a logical and methodical mindset * Demonstrate strong technical troubleshooting skills in resolving software and hardware issues * Collaborate effectively within small, cohesive teams to achieve common goals Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for periods of time; operating a computer and keyboard; use of hands to finger and grasp; talk and hear at normal room levels; visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures; push or pull up to 50-75 pounds. ## Description Senior technical support engineer responsible for troubleshooting and maintaining hardware and software of deployed robot fleets, monitoring systems, analyzing data via cloud dashboards, leading customer and OEM engagements, mentoring junior staff, driving issue resolution with engineering teams, and traveling to sites as needed. The summary above was generated by AI Brain Corp is a San Diego, California, USA-based AI company creating transformative core technology for the robotics industry. Our purpose is to create autonomous technology that helps the real world work better. Brain's robotic and AI solutions help retailers ensure that the right product is on the right shelf at the right price, in a clean environment. Through the BrainOS® Robotics Platform, which powers the largest global fleet of the Autonomous Mobile Robots (AMRs) in operation in commercial public spaces, Brain Corp delivers insightful and efficient automated solutions in both commercial floor cleaning and inventory management, empowering organizations and their employees to achieve more. Brain Corp currently powers more than 30,000 AMRs, representing the largest fleet of its kind in the world. Brain Corp is funded by the SoftBank Vision Fund, Clearbridge, and Qualcomm Ventures., As a member of our Technical Support Team, the Technical Support Engineer IV (TSE IV) plays a critical role in ensuring the optimal performance and reliability of robots deployed in diverse, real-world environments. This role demands expertise in both software and hardware systems and involves proactive monitoring and sophisticated data analysis using cloud-based platforms. This position is remote within the United Staes, with travel to customer sites and Brain Corp offices as needed. The TSE IV is responsible for identifying and resolving complex technical issues, spearheading advanced troubleshooting initiatives and implementing strategic solutions that enhance customer operations. This position also serves as the primary liaison between our customers and our engineering teams, advocating for customer needs and influencing the direction of product development. The TSE IV is expected to mentor junior engineers, lead critical projects and contribute to the strategic planning and execution of the Tech Support team's goals. Essential Job Functions: * Responsible for supporting the hardware and software aspects of Brain Corp's fleet of robots * Proactively monitor deployed fleet of robots remotely using internal tools to identify and solve issues effectively * Conduct independent technical troubleshooting on customer-reported issues and implement effective resolutions * Develop and expand comprehensive expertise in Brain Corp's robotic systems, encompassing hardware, software, navigation kits, sub-system and cloud infrastructure. Utilize this knowledge to effectively troubleshoot and resolve issues as they arise * Act as a Subject Matter Expert (SME) for both direct customers and Original Equipment Manufacturers (OEMs), adept at understanding their needs and resolving any issues they encounter in a timely and efficient manner * Lead customer meetings and discussions * Act as the primary liaison between our company and our end users * Lead internal or external customer related initiatives addressing issues as they arise * Collaborate closely with the Account Management team to address and resolve any issues or concerns raised by end users * Proactively identify opportunities to enhance customer satisfaction and retention * Coordinate meetings with service providers and OEMs: + Organize and lead regular meetings with service providers (SPs) and OEMs to discuss current issues, implement changes, and address any complaints + Ensure effective communication and collaboration between all parties to maintain strong working relationships and resolve issues promptly + Document meeting outcomes, track action items, and follow up to ensure timely resolution of all concerns * Provide issue resolution and continuous improvement: + Take ownership of the resolution process for any issues reported by end users, SPs, or OEMs + Work cross-functionally with internal teams to identify root causes and implement corrective actions + Continuously seek ways to improve processes and enhance the overall customer experience * Lead the quality resolution process, initiating from customer-reported symptoms, progressing through troubleshooting cycles to identify root causes effectively * Provide training & enablement to OEM/customer when needed; providing on-site support within geographic region as needed * Serve as an escalation point between Tech Support and Fleet Ops and Engineering teams * Assist with the creation and monitoring of team metrics * Provide training and support to junior staff and mentor team members * Travel up to 20% to Brain Corp offices, OEM partner locations, and customer sites as needed., In-Office or Remote Mid level Mid level Information Technology The Advanced Technical Support Engineer provides exceptional technical support, troubleshooting issues, monitoring the network, and coordinating technician dispatch for timely service resolution. Top Skills: DhcpDnsLan/Wan TechnologiesMS OfficeMonitoring ToolsTcp/IpVpnWireless Technologies Veriff, As a Senior Technical Support Engineer, you will solve complex technical issues for customers, lead initiatives, mentor engineers, and manage incidents effectively., The Senior Technical Support Engineer will provide advanced technical support, manage critical incidents, troubleshoot complex issues, and enhance product quality through root cause analysis. Top Skills: Android)AWSAzureBash ScriptingCloudGCPJavaLinuxMobile Platforms (IosPythonRest ApiSaaSScala What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Making Data Warehouses fast. 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