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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - **Company:** BAE Systems - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $130,000.0 - $180,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, IBM System I, Batch Processing, Software as a Service, Data Integration, Data Integrity, Extract Transform Load (ETL), Data Transformation, Job Control Language (JCL), Log Analysis, Remote Desktop Services, Software Tools, Sentiment Analysis, Software Engineering, Z/OS, Data Processing, MagicDraw, Information Technology, OPUS (Software), Api Design, Data Pipelines - **Published:** July 6, 2026 - **Apply:** https://www.precisely.com/careers-and-culture/us-jobs/job/4710160005?gh_jid=4710160005 ## About the Role Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopting new AI capabilities as they emerge., * Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent experience. * 3-6+ years of experience in technical customer support or a related technical role. * Experience supporting Code-1, VeriMove, Finalist, or similar data processing and coding-centric products. * Familiarity with Spectrum UAM or Spectrum-based data integration solutions. Experience supporting batch processing, ETL-style workflows, or data pipelines. * Exposure to SaaS platforms and API-based integrations. Experience working in a global or follow-the-sun support model. AI Skills/Knowledge: * Leverages AI to enhance customer support operations (case summarization, response drafting, knowledge recommendations, sentiment analysis). * Comfortable evaluating and adopting emerging AI tools to improve productivity, decision-making, and cross-team visibility. * Ensures responsible AI usage aligned with data privacy, security, and enterprise governance standards. * Identifies and automates repetitive support and operational workflows using AI tools (e.g., case triage, routing, summarization, reporting) to improve efficiency and reduce manual effort. Preferred Skills (a plus but not required): * Knowledge of z/OS/JCL, and the IBMi platform is beneficial. ## Description A Support Engineer is responsible for resolving customer technical issues and ensuring successful use of Precisely's coding-focused and data integration products, including CODE-1 Plus, VeriMove, Finalist and Canadian CODE-1 Plus, and selected Data Integrity Suite (DIS SaaS), knowledge of z/OS/JCL, and the IBMi platform is beneficial. Customers rely on our technical expertise to troubleshoot complex, code-driven workflows involving data processing, validation, and integration. Strong problem-solving skills, technical depth, and clear communication are essential. What you will do: * Provide world-class technical support via phone, email, case management systems, and remote desktop sessions while meeting SLA requirements and documenting work accurately. * Support customers using Code-1, VeriMove, and Finalist, including troubleshooting job logic, configuration issues, file handling, and execution errors. * Diagnose and resolve issues related to data transformation, validation, cleansing, and movement across platforms. * Support Spectrum UAM and related services, including configuration, data processing flows, and integration scenarios. * Assist customers using DIS SaaS / Data Integrity Suite services where coding, automation, or APIs are involved. * Analyze logs, job output, error messages, and customer-provided artifacts to identify root cause and recommend corrective actions. * Determine whether issues originate from product behavior, customer-developed logic, data quality problems, third-party components, or environmental configuration. * Collaborate closely with Engineering and Product Management on escalations, enhancements, and defect investigations. * Create and maintain internal and customer-facing knowledge base documentation. * Continuously develop product knowledge and shareexpertise with the broader support team. * Participate in on-call and after-hourssupport rotations as required., Serve as an ILS/IPS engineering SME driving Model Based Engineering/Product Support practices. Develop logistics models and deliverables (LORA, MTA, spares, provisioning, SERD), use MagicDraw/Cameo and common ILS tools, collaborate across disciplines, create training/best practices, and support MBPS implementation for defense systems. Top Skills: AICameoCompassEagleMagicdrawMlModel Based EngineeringModel Based Product SupportOpusSesameSysmlUafUml BAE Systems, Inc. ## Related Videos - [API Design - Getting Started](https://www.wearedevelopers.com/videos/33-api-design-getting-started) - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) - [Can This Elephant Dance? 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