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# First & Second Level Support / Servicedesk

- **Company:** Bartels-Langness-GmbH & Co. KG
- **Location:** Kiel, Germany
- **Contract:** Permanent contract
- **Skills:** Office Suite, Information Technology
- **Published:** July 11, 2026
- **Apply:** https://jobs4us.de/1e0szbrvf1

## About the Role

* Affinität zur Informationstechnologie
 * Kommunikations- und Durchsetzungsstark in Kombination mit kooperativer Lösungsfindung
 * Gute Kenntnisse im Bereich der Office-Anwendungen
 * Hohe Kunden- und Serviceorientierung
 * Sehr guter Ausdruck in Wort und Schrif

## Description

* Betreuung von Endanwendern bei der Nutzung von Anwenderprogrammen
 * Eigenständige, methodengestützte Problemlösung
 * Weiterleitung und Zuweisung der Tickets an die Mitarbeiter des 2nd Level Supports
 * Steuerung und Überwachung der Tickets
 * Dokumentation im Ticketsystem


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