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# IT Service Desk Technician- Westminster, CO

- **Company:** KRAYDEN INC
- **Location:** Westminster, CO, United States
- **Salary:** $65,000.0 - $68,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), IT Management, Virtual Private Networks (VPN), Azure Active Directory, Microsoft SharePoint, ServiceNow IT Service Management, Office365, Software Troubleshooting, Microsoft InTune, Information Technology, User Administration
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6ab56bdb8f58ccec

## About the Role

Do you have experience in Windows?, * Basic working knowledge of:

 * Microsoft 365 (O365) Admin Center and applications (Outlook, Teams, SharePoint)
 * Active Directory (user account management, permissions)
 * Windows10 OS or greater
 * Android/iOS
 * Strong troubleshooting and problem-solving skills
 * Previous experience supporting multi-site or remote users
 * Excellent communication and customer service abilities
 * Ability to manage multiple tasks and priorities in a fast-paced environment
 * Experience using or exposure to an IT ticketing/service management system
 * Ability to lift 35+ lbs
 * Must be comfortable performing physical tasks as needed, including bending, kneeling, and occasionally crawling under desks or workstations
 * This is a 100% on-site position (no remote work available)

Preferred Skills:

 * Experience with or knowledge of:
 * Azure Active Directory (Entra ID)
 * Microsoft Intune / Endpoint Manager
 * Familiarity with device provisioning, endpoint security, and mobile device management (MDM)
 * Basic understanding of networking concepts (DNS, DHCP, VPN)

## Description

The IT Service Desk Technician is responsible for delivering high-quality, first-line technical support to end users across the organization. This role focuses on resolving IT incidents, supporting endpoint devices, and ensuring a smooth user experience through effective troubleshooting, documentation, and communication., * Provide timely first-line IT support, including diagnosing, troubleshooting, and resolving technical issues in alignment with IT policies and service standards

 * Support a wide range of hardware devices, including laptops, desktops, printers, and mobile devices
 * Perform initial device setup, configuration, and deployment using Microsoft Intune, ensuring consistent endpoint provisioning and security compliance
 * Process onboarding, offboarding, and role change requests, including account setup, access provisioning, and device preparation
 * Log and manage incidents within the IT service management system, including prioritization, categorization, and resolution documentation
 * Escalate issues appropriately based on priority, impact, and defined IT support procedures
 * Maintain accurate and up-to-date documentation, knowledge base articles, and asset records
 * Provide feedback to IT leadership by contributing "voice of the customer" insights and day-to-day operational observations
 * Assist with IT projects and initiatives as assigned
 * Ensure adherence to organizational policies and compliance standards (AS/ISO procedures and specifications)


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