> Markdown version of [/jobs/ext/1648432-senior-support-engineer](https://www.wearedevelopers.com/jobs/ext/1648432-senior-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Support Engineer - **Company:** Snowflake - **Location:** Berlin, Germany - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Active Directory, Artificial Intelligence, Apple Mac Systems, Confluence, JIRA, Cyber Security, Issue Tracking Systems, Microsoft Office, Okta, Snowflake, Information Technology, Slack, Casper Suite, Servicenow - **Published:** July 12, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=363e780eca19836c ## About the Role * Minimum of 5 + years experience supporting information technology infrastructure * Minimum of 2 years experience providing executive-level support * Demonstrated ability to manage and prioritize multiple problems and issues with minimal supervision, excellent organizational skills, a teamwork approach to work, but also act independently to solve problems with necessary * Excellent oral and written communication skills with strong interpersonal skills * Candidate must have the basic ability to manage projects and an understanding of project methodology * Strong troubleshooting and problem-solving skills, resiliency in the face of continual change, and ability to handle high demands * Strong experience with Mac OS systems at the user level * Experience with change control policies and procedures * Experience administering small-size corporate server rooms * Experience with the following applications: Zoom, Slack, Okta, Confluence, JIRA, ServiceNow * Office 365 Administration * Google Administration * Jamf Administration * Active Directory Administration * Must be able to work a flexible schedule, including overtime and after-hours work. * Onsite role Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. ## Description At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don't just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done., * Develop business relationships and integrate activities with other ET departments to ensure successful implementation and support of project efforts * Work with local department managers to analyze and resolve problems associated with technical issues, and recommend solutions for changing needs * Provide Global support by managing tickets within our ET Service Management * Ticketing System (ServiceNow) and understanding when to escalate priority issues * Ability to follow standard operating procedures and quickly redirect problems to appropriate resources when needed * Ability to develop, document, and implement standard operating procedures and customer service guidelines relating to remote ET support and pass them down to the Level 1 help desk * Actively participate as a Global ET member and participate in global projects * Provide local A/V and video collaboration (Zoom) support * Prepare the office for new product or service releases and stay at the forefront of emerging industry practices, ensuring compliance with IT security and general controls * Responsible for maintaining local inventory accuracy and coordinating equipment * Prepare new hire hardware for deployment * Responsible for running weekly new hire orientation * Troubleshoot client-side network connectivity issues ## Related Videos - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [How building an industry DBMS differs from building a research one](https://www.wearedevelopers.com/videos/768-how-building-an-industry-dbms-differs-from-building-a-research-one) - [Leading Through Stagility: Human Capital Trends That Redefine Work](https://www.wearedevelopers.com/videos/1717-leading-through-stagility-human-capital-trends-that-redefine-work) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fullstack developer salary in Germany [2023]](https://www.wearedevelopers.com/magazine/197-fullstack-developer-salary-in-germany-2023)