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# EHR Application Analyst, Day Shift, Information Technology

- **Company:** Adventist HealthCare
- **Location:** Gaithersburg, MD, United States
- **Experience:** Starter
- **Salary:** $55,983.0 - $81,182.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Software Requirements Analysis, Information Technology
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=162093139643a8b7

## About the Role

Do you have a Bachelor's degree?, * Bachelor's degree in IT, science or healthcare.

 * 1-3 years of experience required. Health care experience is strongly preferred.
 * Strong experience with an EHR is also preferred.
 * Effective and proactive communication, self-driven and independent with attention to detail.
 * Highly organized, critical thinker, and detail-orientated with a fantastic attitude.
 * Ability to work well in team-based management approach with excellent interpersonal skills.
 * Ability to assume responsibility and exercise authority over assigned work functions.
 * Solid understanding of HIPAA.

Ability to execute in high stress situations.

 * Seeks opportunities for learning and improvement.
 * Ability to articulate ideas to both a technical and a non-technical audience.

## Description

* Manage and resolve service requests and incidents that are assigned via the service desk ticketing system. Ensuring to follow standard operating procedures where applicable or defining new SOPs where needed.
 * Coordinate second and third level support to resolve issues with the systems vendor.
 * Communicate with end users and other team members on issues not resolved within defined service level agreements.
 * Complete system modifications or change requests following the change management process.
 * Document needs assessments, processes, system requirements, change management, and user training materials to ensure successful communication to both technical team and the end user.
 * Perform a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.


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