> Markdown version of [/jobs/ext/1649182-it-support-lead-sabey-corporation](https://www.wearedevelopers.com/jobs/ext/1649182-it-support-lead-sabey-corporation). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Lead - Sabey Corporation - **Company:** Another Source - **Location:** Tukwila, WA, United States - **Experience:** Expert - **Salary:** $72,087.0 - $108,131.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Artificial Intelligence, IOS Applications, VoIP, Microsoft Outlook, Cloud Computing, System Configuration, Knowledge Management, Microsoft PowerPoint, Windows PowerShell, Scripting, Office365, Break Fix, Microsoft InTune, Information Technology - **Published:** July 20, 2026 - **Apply:** https://www.careerjet.com/job/usbaea75011c788949913d6ca59e974815/eaa ## About the Role * 5+ years of experience in IT support, service delivery, or related technical support environments * A+ certification, ITIL certification, asset management certification, or equivalent professional experience required * Previous leadership or supervisory experience preferred * Experience supporting Windows 10 and Windows 11 environments * Proficiency with Microsoft 365 applications including Word, Excel, PowerPoint, Outlook, and Teams * Experience with Intune, PowerShell, scripting, automation, and endpoint management technologies * Experience optimizing workflows within ticketing platforms; Freshservice experience preferred * Familiarity with Apple Business Manager (ABM) and managing iOS applications through Intune * Strong written and verbal communication skills with the ability to collaborate effectively across all levels of the organization * Proven ability to coach, develop, and influence team members * Strong organizational skills with the ability to prioritize competing projects and operational needs * A detail-oriented mindset with strong critical thinking and problem-solving capabilities * Interest in leveraging AI and automation technologies to improve IT support operations and employee experience * Microsoft certifications such as Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Fundamentals, MCP, or MCSE are a plus ## Description As the IT Support Lead, you will oversee day-to-day IT support operations while serving as a technical escalation point and mentor for the support team. This role is ideal for someone who enjoys balancing leadership responsibilities with hands-on troubleshooting, operational improvement, and cross-functional collaboration. You'll help drive initiatives focused on automation, knowledge management, AI-assisted support workflows, and continuous service improvement. The ideal candidate brings strong technical support experience, a collaborative leadership style, and a passion for improving how employees interact with technology. Your Contribution Will Likely Include * Leading, mentoring, and supporting IT Support Technicians while fostering accountability, collaboration, and professional development * Overseeing ticket intake, prioritization, triage, escalation workflows, and service quality metrics * Providing advanced onsite and remote technical support for escalated issues * Managing, deploying, and supporting Windows operating systems and endpoint technologies * Supporting and troubleshooting cloud-based and on-premise applications * Installing, configuring, and troubleshooting technologies including A/V systems, multifunction printers, mobile devices, and VoIP phones * Coordinating vendor and third-party contractor relationships * Driving the creation and maintenance of policies, procedures, technical documentation, and knowledge base content * Leading cross-functional IT initiatives and ensuring successful project execution * Identifying opportunities to improve operational efficiency through scripting, automation, and process optimization * Supporting the continued development of AI-enabled IT services, including self-service capabilities, intelligent ticket routing, workflow automation, and Sabey's internal AI concierge platform * Contributing to the modernization of support operations and employee technology experiences across the organization, Description This position is responsible for assisting the Anesthesiologist in all departments and with all anesthesia procedures, including expediting patient flow through the p… + 16 hours ago ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility) - [Designing for Every Direction: Logical CSS for Global, Adaptive, and Effortlessly Reversible UIs](https://www.wearedevelopers.com/videos/2026-designing-for-every-direction-logical-css-for-global-adaptive-and-effortlessly-reversible-uis) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)