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# IT Production Support Assistant

- **Company:** Russell Tobin
- **Location:** Downey, CA, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Temporary contract
- **Skills:** COBOL (Programming Language), Data Centers, Endevor, Job Control Language (JCL), IBM Mainframe, Job Scheduling, Mainframes, Software Version Control, Control M
- **Published:** July 21, 2026
- **Apply:** https://www.dice.com/job-detail/18201bad-0328-4f99-89de-94e2c22c817d

## About the Role

* High School Diploma or equivalent.
 * 2+ years of IBM Mainframe Operations and Production Control experience within the last five years.
 * Hands-on experience with Control-M for job scheduling, monitoring, ordering, holding, submitting, and cancelling production jobs.
 * Experience using Endevor for source code management and promotion of COBOL programs, JCL, PROCS, and control statements.
 * Experience working in a data center environment managing incidents using Cherwell or similar ticketing systems.
 * Knowledge of COBOL production support, JCL, Mainframe PROCS, and production operations.
 * Strong customer service, communication, organizational, and problem-solving skills.
 * Ability to work independently and collaboratively in a production support environment.
 * Preferred: Experience operating high-speed commercial printers (e.g., Canon varioPRINT 6220 TITAN MICR) for large-volume printing.
 * Must be flexible to work day, swing, overnight, weekend, and holiday shifts in a hybrid 24x7x365 support environment.

## Description

* Support production applications in IBM mainframe and midrange computing environments.
 * Create, schedule, execute, monitor, and troubleshoot production jobs using Control-M.
 * Support COBOL applications and promote source code, JCL, PROCS, and control statements using Endevor.
 * Monitor production workloads and resolve job failures or production issues.
 * Manage and update incident tickets using Cherwell or similar IT service management tools.
 * Coordinate mainframe console operations, device assignments, and operator responses.
 * Execute production jobs according to established schedules while maintaining operational standards.
 * Prepare, review, and maintain operational and procedural documentation.
 * Participate in knowledge-sharing sessions, team presentations, and collaborative training activities.
 * Work in a fast-paced 24x7x365 production support environment with rotating shifts as required.


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